Industry
Highlights
- Global organizations have been looking at CX to boost their customer relationship management (CRM) and position their brand.
- Salesforce.com, Inc., an innovative cloud computing company, pioneered the idea of CRM on the cloud.
- About 4.2 million jobs will be created in the Salesforce ecosystem by 2024.
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Need for Salesforce
For the longest time, the customer has been at the core of worldwide enterprises. However, now more than ever, customer experience (CX) has gained immense significance as a key brand differentiator. Not surprisingly, global organizations have been looking at CX to boost their customer relationship management (CRM) and position their brand. The adoption of Salesforce has been a game-changer toward this objective.
What is Salesforce?
Salesforce.com, Inc. is an innovative cloud computing company specializing in CRM, one of the world’s best and most popular solutions. It has pioneered the idea of CRM on the cloud. In addition to CRM for Sales and Marketing, it offers a complete customer success platform solution to manage all interactions with prospects and customers to drive customer growth.
Why Salesforce?
Salesforce’s products are convenient and cost-effective as they run entirely on the cloud, thereby avoiding expensive maintenance and set-up costs. With cloud technology, employees can work any time from wherever they are by using any device, such as a smartphone, tablet, or laptop, as long as there’s an internet connection. This paradigm shift in the way enterprise software is used and delivered makes Salesforce the preferred choice for organizations of any size and scale, from small businesses to large enterprises.
Salesforce has developed a variety of products to offer an end-to-end solution that can cater to what the enterprises are looking for, depending on their industry type, nature of business, and requirements, etc.
Is Salesforce for you?
Whether you click or code, there is a Salesforce career option for everyone, with roles such as sales/service/marketing consultant to Salesforce project manager, architect, technical lead, business analyst, developer, and QA tester. Salesforce jobs are increasingly sought-after by employees across various sectors.
Salesforce is a future-forward and fulfilling career option:
- About 4.2 million jobs will be created in the Salesforce ecosystem by 2024
- $1.2 trillion of new business revenues from 2019 to 2024
Source: Trailhead IDC whitepaper and Burning Glass Report
There is an increasing shift from on-premises to on-demand technology, and Salesforce is at the forefront. From developers to project managers, Salesforce has emerged as one of the hottest skills for IT and business professionals.
What you need
Any specialized career stream usually calls for a good understanding of some primary skills. These skills, when learned, can give you a strong foundation. The skill-related demands and expectations for a career in Salesforce vary depending on the roles and requirements of the organizations. Hence, it is rather difficult to come up with an all-inclusive list featuring must-have skills. However, we have attempted to highlight the desired skills and characteristics required to progress in a Salesforce career.
There is no academic requisite to learn Salesforce. However, if you have work experience as an administrator or a developer, it might give you a head start in learning the concepts related to Salesforce administrator and platform app builder roles. Usually, you need not necessarily have coding knowledge to understand the Salesforce admin concept.
Scope and merits of the classification of the Salesforce technology stack
Although you might only work in development initially, there is immense scope in Salesforce to learn CRM business functionalities as you progress. Additionally, you will primarily do customization in Apex (much like Java) and Visualforce (much like HTML) while gaining exposure to JavaScript, mainly jQuery and CSS.
The Salesforce platform uses multiple programming languages such as Apex, Visualforce, HTML, CSS, JavaScript, and jQuery; front-end frameworks (Angular, React, Ember, etc.); integration APIs (SOAP and REST); ETL (DataStage, Informatica, etc.); and many more.
As a salesforce developer, you can focus on more than just. Salesforce’s out-of-the-box functionality is mapped to different business processes. The Salesforce journey will help enhance your functional skills and understanding of the complete CRM lifecycle, which involves sales, support, marketing, analytics, and many more.
Our associates get options to decide their career path based on their aspirations and interests. They also get opportunities to contribute by collaborating with pre-sales, CoE, product and innovation, and competency development groups. Salesforce certification vouchers and trainings are available for the development of unique skills.
The takeaway
Salesforce does a release every three months, and therein lies learning opportunities.
Trailhead, Salesforce’s gamified online learning platform, takes users on a free and guided learning path so that they can gain in-demand job skills of the future. Trailhead, being accessible to everyone, has been empowering individuals to reinvent their careers and lead their companies through innovation. All you need is internet connectivity and a computer with a browser!
You can find instructional videos on YouTube to create a Salesforce developer account (completely free) by doing a keyword search for Salesforce Development Org.
Keep a close eye on Salesforce’s level-up campaigns that reward free vouchers for Salesforce certifications. Additionally, you might want to join the @SalesforceA group on the Telegram app. This is where you will find the latest sample questions, and, as a Salesforce aspirant, you can also post your own queries and have them resolved.
The TCS Salesforce Practice has a six-week competency-building program to train associates. We have successfully trained associates with OOPS (Java, .Net, C++, etc.), CRM products (Sibel, Microsoft Dynamics, etc.), integration, ETL, and UI/UX skills.
The growth opportunities that TCS Salesforce offers are unmatched. To catalyze our next-level growth and transformation, we are seeking competent developers, tech leads, tech architects, integration, data migration, and UI/UX specialists for various global projects. Visit the TCS Salesforce microsite to learn more.
Do visit TCS iBegin for more details regarding TCS Careers. It would be great to know your perception regarding Salesforce careers. Please share your insights and views about this blogpost via an email to careers@tcs.com.
Wish you the very best!
