Elevate IT Operations with TCS Enterprise Manager
Observe | Govern | Optimize
Product and platform
TCS ERP on Cloud
TCS ERP on Cloud for SAP Landscape Migration and Modernization
Organizations need resilient IT operations with smart and future-ready solutions
Organizations continue to deal with multitude of challenges as they grow with new business initiatives and adopt new-age technologies. These could be lack of contextual information and complete visibility of the entire technology landscape, inability to quickly identify and fix issues, misaligned business strategy and poor management of IT assets, weak operational processes causing subpar delivery of business services, and operating in structured silos that impact productivity and growth.
TCS Enterprise Manager is designed to solve these complexities and challenges. As the single source of truth of IT operations, it utilizes cutting-edge automation, proactive monitoring, multi-cloud proficiency, and actionable insights to efficiently manage IT organizations.
Features
Integrated multi-cloud IT operations management
Microservices-based modular architecture
Full-stack observability across layers
Support for multi-tenancy and multi-BU setup
GenAI and AI/ML based automation
Deeply embedded security and role-based access
API-based integration with third-party apps
Upstream analysis, AI/ML and AIOps integration
HIGHLIGHTS
Our Capabilities
TCS Enterprise Manager’s Application Performance Management module provides full-stack observability and instant visibility of applications under a single view. It collects comprehensive telemetry and distributed data — including the MELT (Metrics, Events, Logs and Traces) data — to provide real-time insights into an application’s performance, immediate detection of anomalies, and rapid responses to issues faced by IT teams. It delivers deep monitoring capabilities for SAP and Oracle ERPs with more than 100 KPIs monitored while supporting trend analysis and forecasting, intelligent alert management, ITSM integration, and data lake integration for upstream analysis.
The Infrastructure Management module of TCS Enterprise Manager is useful for monitoring, managing, and governing multi-cloud infrastructure and applications hosted on the cloud. It provides a comprehensive view of the entire infrastructure and applications, including third-party interfaces while supporting continuous performance monitoring and triaging, integrated alert and service management, automated infrastructure asset discovery and provisioning, and patch management alongside spend optimization and configuration management.
TCS Enterprise Manager’s Service Management module helps in incident, change, and problem management, leveraging the ITIL (Information Technology Infrastructure Library) framework. IT teams can use it to fulfil user requests while managing service levels, handle IT infra and application changes through integrated workflow and approval, perform end-to-end tracking of requests/issues with the scope for root cause analysis of recurring issues and recording of preventive measures, automate routine tasks, handle third-party ITSM/fulfilment integration as well as obtain insightful reporting and analytics.
In Focus
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