For businesses looking to improve customer experience and at the same time bring down cost, AI-driven transformation is the solution.
TCS Cognitive Automation Platform is an agentic AI–driven orchestration platform bringing a step-change in enterprise business and IT operations transformation, shifting automation from isolated task execution to intelligent, end-to-end service transformation.
By combining TCS Cognitive Automation Platform’s modular cognitive capabilities—such as intelligent document processing, smart email management, conversational assistants, and low-code workflow automation—with agentic AI systems that can plan, reason, and act autonomously, enterprises move beyond siloed interventions toward a unified, adaptive operating model.
This approach enables AI agents to coordinate processes across legacy and modern systems, supported by governance centric design, business contextual knowledge models, and continuous evaluation frameworks, ultimately delivering higher efficiency, stronger compliance, and faster decision cycles.
BFSI enterprises are accelerating their shift to digital operating models powered by agentic AI and intelligent automation to enhance efficiency, strengthen compliance, and deliver superior stakeholder experiences. Yet many transformation initiatives fail to scale due to fragmented tools, technical debt, integration challenges, and siloed execution.
TCS Cognitive Automation Platform is a unified, next-generation agentic orchestration platform designed to help BFSI organizations unlock the full value of AI-driven Service transformation. The platform combines agentic AI, genAI, low-code-no-code automation, intelligent document processing, smart email management, conversational assistants, self-service analytics to drive connected transformation across business and IT Operations.
The solution includes Transform.ai for AI agent assisted transformation assessments and a super cognitive knowledge management layer that accelerates discovery, analysis, and decision-making. With pre-built AI agents, a future proofed agent builder, and an agentic pre and post processing framework for governance and observability, enterprises can rapidly design, build, deploy, and scale AI agents with confidence.
Backed by deep BFSI domain expertise, TCS tailors the platform to each organization’s unique environment—enabling improved customer experience, efficient operations, stronger compliance, better risk governance, and sustainable cost optimization. For BFSI firms looking to elevate experience while reducing operational complexity, TCS Cognitive Automation Platform delivers a future-ready, agentic AI transformation engine.
TCS Cognitive Automation Platform has solutions configured for a range of BFSI use cases with pre-trained AI agents.
TCS Cognitive Automation Platform (see Figure 1) enables BFSI enterprises to drive unified, AI-powered transformation by integrating legacy systems with modern digital technologies and intelligent automation. Powered by agentic AI with guardrails, RAG, ML, NLP, computer vision, and advanced analytics, the platform helps organizations build highly automated, insightled operations.
With Transform.ai, pre-built AI agents, a future-ready agent builder, and an agentic governance and observability framework, the platform accelerates transformation assessments, knowledge discovery, and responsible AI deployment.
Designed with modular architecture, TCS Cognitive Automation Platform streamlines and automates key service lines—including business operations, application maintenance and support, IT service management, contact center operations, and customer experience—while seamlessly integrating with the existing IT landscape. This enables BFSI firms to modernize faster, reduce complexity, strengthen compliance, and deliver superior stakeholder experiences.
An infographic de-lineating all the aspects of the TCS Cognitive Automation Platform
This solution enables enterprises to achieve:
The TCS Cognitive Automation Platform delivers a next-generation agentic AI ecosystem that orchestrates autonomous, multi-modal, and context aware AI agents across business and IT operations, powered by an agentic mesh, agent studio, and governance-rich agentic framework. Some of the key features of the platform are:
TCS Cognitive Automation Platform delivers a comprehensive suite of BFSI industry solutions designed to accelerate digital transformation across the banking, financial services, and insurance value chains.
From retail, corporate, and transaction banking to lending, payments, and financial crime compliance; from life, health, and property and casualty (P&C) insurance to underwriting, claims, and policy servicing; and across capital markets functions including trading, post trade operations, risk management, and client onboarding, there are multiple pre-built solutions from TCS Cognitive Automation Platform.
Life insurance:
Property and casualty insurance:
Retail banking:
Commercial and Corporate banking:
Mortgage:
Capital markets:
With TCS Cognitive Automation Platform, BFSI enterprises can improve customer experience, increase productivity, enable straight through processing, and reduce the cost of operations across business and IT operations.
The platform enables:
The TCS Cognitive Automation Platform has delivered transformational outcomes across banking, insurance, capital markets and wealth domains, consistently demonstrating measurable business impact.
Several flagship success stories —spanning more than 60+ wins, 30+ live implementations, and deep multiyear engagements—highlight the platform’s ability to deliver straight through processing, hyper-automation, and AI-driven decisioning at scale. Collectively, these successes showcase this as a proven platform that delivers accelerated transformation, operational resilience, and humanAI synergy across the BFSI ecosystem
The TCS Cognitive Automation Platform has earned strong industry recognition, highlighted by a growing portfolio of prestigious awards and analyst mentions.
TCS Cognitive Automation Platform suite of solutions have won 26 Stevie Awards in the last 3 years, including 13 Stevie Awards (4 Gold, 5 Silver and 4 Bronze) in 2026, showcasing excellence across AI-powered sales, service automation, predictive customer service, and generative AI applications. This includes distinctions for TCS Intelligent Digital Extraction Suite and Transform.ai solutions both earning Gold-level recognition for innovation and impact.
Additionally, the platform has received 3 Brandon Hall Awards reinforcing its credibility in operational transformation.
Also, the platform has been spotlighted during TCS Analyst Day 2025 as one of TCS’s key strategic AI platforms by TCS CEO. TCS Analyst Day 2025, https://youtube.com/clip/UgkxfpY1yrBdQUq6pwbszYEwrnRqIFUrOdpt?si=djYXoQao5dyn6weNhas.
In terms of market validation, the platform has been featured by industry analysts such as Everest (for example, Leader in life and annuities insurance BPS and third-party administration; Leader in payments business process services) and Nelson Hall (for example, Leader in P&C operations analytics & AI 2025 NEAT; Leader in GenAI and process automation in banking, 2025)
Overall, this consistent recognition reflects platform maturity, innovation depth, enterprise readiness, and growing influence in shaping AI-driven business and IT transformation across global BFSI clients
TCS’ vast industry experience and deep expertise across technologies makes us the preferred partner to global businesses.
By partnering with TCS, enterprises gain access to a unique combination of industry expertise, technology leadership, and proven transformation capability:
