- Overview Press tab for submenu items
TCS is here to make a difference through technology.
Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.
-
Industries
-
Services
-
Products and Platforms
-
Research & Innovation
Overview
Overview
Overview
Overview
Industries
expand here
Services
expand here
Products and Platforms
expand here
Research & Innovation
expand here
- Overview Press tab for submenu items
We’re in it for good, driving positive change for the benefit of all.
Our expert, committed team put our shared beliefs into action – every day. Together, we combine innovation and collective knowledge to create the extraordinary.
-
About Us
- Overview Press tab for submenu items
Extraordinary expertise leads to remarkable results.
We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.
-
Customer Stories
-
Perspectives
-
Global studies
-
Topics
- Overview Press tab for submenu items
Want to be a global change-maker? Join our team.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
-
India
-
Americas
-
Asia Pacific
-
Europe and UK
-
Middle East and Africa
Overview
Overview
Overview
Overview
Overview
India
expand here
Americas
expand here
Asia Pacific
expand here
Europe and UK
expand here
Middle East and Africa
expand here
- Overview Press tab for submenu items
Find the latest news about TCS in our Newsroom
Get access to a catalog of the latest news stories from across TCS. Discover our press releases, reports, and company announcements.
-
Press releases
Recent Press releases
View all -
News alerts
-
Analyst recognition
-
Events
-
Media kit
- Overview Press tab for submenu items
TCS works hand in hand with world-leading investors.
Tata Consultancy Services LimitedNSE:TCSINR -
Management Commentary
-
Financials
-
News and Events
-
ESG
-
Resources
Overview
Overview
Overview
Overview
Overview
Management Commentary
expand here
Financials
expand here
News and Events
expand here
ESG
expand here
Resources
expand here
Top Results
Showing
10
01 - 07
-
Banking / WHITE PAPER
You have these already downloaded
We have sent you a copy of the report to your email again.
Building digital ecosystems to go beyond banking and insurance
The COVID-19 pandemic is changing customer engagement in the banking, financial services and insurance (BFSI) industry. The crisis is offering BFSI firms an opportunity to build banking ecosystems aimed at meeting customers’ living and wellbeing needs in the post COVID world. By building purpose-driven digital ecosystems in partnership with adjacent industries, BFSI firms are tapping into opportunities beyond core financial business to extend their scope of operations.
To equip themselves for such future banking trends, firms must participate in customers’ lives by building a digital ecosystem focused on meeting the underlying purpose that drives customers – a key prerequisite to extending customer relationships beyond finance. Firms will also need to identify their role in such an ecosystem, which could span:
Service enabler: launching new services through the existing platform
Aggregator: aggregating new players into the ecosystem
Technology provider: combining financial capabilities with new technologies
Disruptor: building platforms or partnering with fintechs
About the author
Image of Shantanu Talukdar
Shantanu Talukdar
Shantanu Talukdar is an Innovation Lead in the Banking and Financial Services business unit at Tata Consultancy Services (TCS).
Related reading
1/4
Banking
The critical role of the Chief Risk Officer in Mergers and Acquisitions
White Paper
|
19 Dec 2024
Opens in new tab
2/4
Banking
Greenwashing in Financial Services: Why it Matters and What to do
White Paper
|
10 Dec 2024
Opens in new tab
3/4
Banking
Change and Resilience – Learning from Failures
White Paper
|
04 Dec 2024
Opens in new tab
4/4
Banking
Making banking services more accessible
White Paper
|
22 Nov 2024
Opens in new tab
Find out more
What’s on your mind?
We’re here to help! Tell us what you’re looking for and we’ll get you connected to the right people.
Looking for something else?
©2024 TATA Consultancy Services Limited
©2024 TATA Consultancy Services Limited
- Privacy Notice
- Cookie Policy
- Disclaimer
- Security Policy
- California Notice at Collection
- Customize Cookies
