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CMIS / White Paper
Lekshmy Sasidharan
Digital Strategist and Enterprise Architect, Communications, Media & Information Services Business Unit (BG Industry Advisory Group), Tata Consultancy Services
Sujatha Gopal
Chief Architect, Communications, Media & Information Services Business Unit (BG Industry Advisory Group), Tata Consultancy Services
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Media companies such as smart content and service providers, value aggregators and value creators can adopt best practices from a mix of ecosystem-based models depending on their industry context, business strategy and capabilities. However, this requires setting the right guidelines to build business and IT capabilities including:
Defining the right strategy to deliver on the appropriate business model
Building a marketplace or platform with the right set of ecosystem players
Building a strong digital core for digitization, re-imagination and transformation of core business
Focusing on customer life-time needs to deliver needs-based mass personalized value propositions
Leveraging customer data to manage data integration, privacy and security issues
Reimaging talent by continuously experimenting and adopting agile ways of working
Using Generative AI for Enhanced Credit Decision-making
TCS AI Native Telco Offerings
Vodafone Portugal Transforms Customer Experience with Pega Platform
Vodafone UK Collaborates with TCS to Enhance Business Agility, CX