Customer Experience Management Solutions for Utilities

Deliver superior value to differentiate brand image.

CHALLENGE

A rapidly evolving marketplace, led by progressive reforms, has increased competition among utility providers. The focus on sustainable and green initiatives requires additional investment, and contributes to the rising cost of doing business.

In order to remain competitive and continually enhance customer experience, utilities need to evolve into Real Time Digital Enterprises with agility, offering right-priced products/services and creating differentiated end-customer experiences.

TCS SOLUTION

TCS Utilities Services deliver a comprehensive suite of consulting and operational solutions that design, enable, and execute innovative solutions for Real Time Digital Enterprises of the future.

Our managed services include:

Customer Experience Management: 24x7 webchat, social media, customer surveys, contact center, sales & collections, and compliance audits.
Meter-to-cash Services: acquisition and loss, meter data, billing, payment, and debt management.
SMART Metering Services: deployment support, remote meter data management, and billing and smart meter analytics.
Digital Enablers: robotic automation, mobility solutions, platforms for billing/CRM, accounts payable, collections & webchat, business process modeling, change management, and analytics & insights.

BENEFITS

Enhance customer satisfaction
Reduce customer complaints
Improve First Time Resolution
Increase revenue realization through exceptional management
Lessen manual efforts through automation

Transformation starts here

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TCS is here to make a difference through technology.

We’re in it for good, driving positive change for the benefit of all.

Extraordinary expertise leads to remarkable results.

Want to be a global change-maker? Join our team.

Find the latest news about TCS in our Newsroom

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TCS works hand in hand with world-leading investors.

TCS is here to make a difference through technology.

We’re in it for good, driving positive change for the benefit of all.

Extraordinary expertise leads to remarkable results.

Want to be a global change-maker? Join our team.

Find the latest news about TCS in our Newsroom

Recent Press releases

Recent News

Recent recognitions

Upcoming events

TCS works hand in hand with world-leading investors.

Customer Experience Management for Utilities

Transformation starts here

TCS is here to make a difference through technology.

We’re in it for good, driving positive change for the benefit of all.

Extraordinary expertise leads to remarkable results.

Want to be a global change-maker? Join our team.

Find the latest news about TCS in our Newsroom

Recent Press releases

Recent News

Recent recognitions

Upcoming events

TCS works hand in hand with world-leading investors.

Related reading

Transformation starts here