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Sun Life’s Alice Thomas, Cynthia Stark, and Bill Meikle discuss how TCS elevated their company’s customer experience across nine countries and 250K digital assets
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Industry
Banking
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Banking Services Transformation: Unlocking Exponential Value
TCS’ solutions help banks and FIs push traditional boundaries and build cognitive banking enterprises for better value, resilience, and inclusivity. Learn more.
Related Insights
Integration of risk appetite and financial crime risk controls assessment requires a multi-level, complex and comprehensive approach to ensure effective financial crime risk management.
White Paper
19 Nov 2024
Discover the key metrics and components for designing a 360 degree ESG (Environmental, Social, and Governance) dashboard for banks’ lending portoflios.
Article
18 Nov 2024
Learn how orchestrating a digital ecosystem of all the stakeholders in the mortgage process can usher in faster approvals and significantly improve the experience for borrowers.
White Paper
28 Oct 2024
Sun Life’s purpose is to help its clients achieve financial life security and live healthier lives. The leading financial planning and life and health insurance company partnered with TCS to transform its content management system and provide a personalized customer experience to its clientele around the world.
TCS approached this digital transformation program by implementing a modern, cloud-based platform to enhance business agility and drive targeted content delivery across all digital channels. Within two months, TCS and Sun Life completed the significant customer experience transformation, which spans nine countries, 11 languages, 45 public sites, 100 microsites, and 250,000K+ digital assets. The enhanced content management system resulted in:
20% improvement in website performance
30% improvement in publishing content efficiency
Extraordinary experiences for Sun Life’s clients
What Made it happen
With real-time interaction management, TCS’ solution helps clients improve customer relationship management and offer omnichannel customer experience. Learn more.
Click Here
TCS’ Underwriting Transformation Solution addresses three key areas: ML-based information extraction, modelled and non-model losses and analytics to estimate probable financial losses, and supply-side disruptions.
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