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Product-led transformation can drive next-gen digital CX for manufacturers
Enterprises are increasingly adopting product-led transformations. Such an approach makes it easy for firms to measure their transformation initiatives led by software products such as commercial off the shelf (COTS) enterprise resource planning (ERP) solutions. Over time, ERP solutions have become complex, and with the digital imperative, these solutions do not meet the needs of CXOs in terms of delivering business outcomes. This paper examines why an agile approach to product-led transformation can help firms build next-gen digital customer experiences. The benefits of applying agile to COTS ERP transformation programs are many, including:
Improving transparency across all stakeholders through a single source of truth
Ensuring timely deliveries and faster time to market
Improving quality and accuracy of products
Enhancing collaboration between IT and business
Reducing costs and mitigating risks
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