Industry
Public Services
Forward-thinking government for citizen-first services
Highlights
- Identity management poses a significant challenge to the seamless delivery of digital public services. There is a lack of consistency in the way different public sector entities maintain records of citizen identities and other attributes.
- TCS DigiGOV Federated Identity Management solution provides identity management and enables data security along with enhanced user experience.
- With its federated single sign-on at self-service nodes, the solution improves user experience, accelerating value-to-market. It reduces the total cost of ownership, maximizing returns and mitigating risks with compliance management.
Overview
Identity management poses a significant challenge in seamlessly delivering digital public services.
There is a lack of consistency in the way different public sector entities maintain records of citizen identities and other attributes. Typically, an individual has to log into various portals of different agencies to request services, and these requests are sent to the respective systems. This results in multiple user repositories and systems working in silos, leading to overall operational inefficiency. Apart from resulting in duplicate efforts in terms of user administration at various locations, the existing setup also poses a severe threat to user data security.
As governments become more digitally connected and technologically advanced at various levels, citizens' electronic identities and attributes are linked and stored across multiple identity management systems. Trust becomes even more crucial in such cases. If digitally accessible services are delivered to the wrong users, it would drastically impact the credibility of the entire system. Moreover, erroneous dissemination of information, asking citizens to provide the same information repeatedly, and assigning multiple usernames and passwords for different systems leads to dissatisfaction and potential compromise of an account.
The current need is to create a unified user repository that integrates multiple systems and data and enables single authentication across all systems.
Solution
The TCS DigiGOV Federated Identity Management solution provides identity management and cross-domain identity federation services.
The solution integrates different systems with a single view of citizen information, eliminating the possibility of data duplication. By doing so, cases of fake identity can be significantly minimized. On the user’s end, there is no need to remember multiple usernames and passwords, and the entire process is consensual.
TCS DigiGOV Federated Identity Management has the following features:
- Registration and authentication: It allows citizens to create a single account across different systems and services with an enterprise-class portal, multi-factor authentication, consent management, and single sign-on over SAML 2.0 protocol, OpenID Connect 1.0.
- Service catalog: The solution provides multiple services from a single account like a one-stop-shop where citizens can utilize one username and password to transact across domains and services and manage data attributes across various services with informed consent.
- Common capabilities: It is equipped with enterprise-level capabilities for documents, workflow, and knowledge management with dashboard analytics.
- Data management: The solution provides tools and utilities to match and manage citizen data by configuring various matching rules on different attributes. It also builds and maintains golden customer records with a single version of the truth.
Figure 1 highlights the features of TCS DigiGOV Federated Identity Management.
Figure 1: An overview of TCS DigiGOV Federated Identity Management
Benefits
TCS’ bespoke solution creates a single view of citizen data across different agencies, levels, and platforms.
Benefits include:
- Improved citizen experience: Since users are required to provide their details only once, and those can be used across multiple systems, the solution drives significant improvement in end user experience.
- Operational savings: Given the reduction in duplicate infrastructure and services related to user administration, helpdesk, and security across different systems, implementing the solution will help reduce operational expenditure.
- Operational efficiency: The solution allows for rationalization and removal of duplicate services. A reduced team can be used to provide more frontline services.
- Trust ecosystem: Identity and credentials verified by one organization can be leveraged by another across departments, organizations, and partners.
- Single view of the citizen: The solution facilitates services like KYC, proactive governance, and fraud prevention.
- Privacy by design: The solution enables privacy by design with consent-based data sharing.
The TCS advantage
Governments can improve outcomes and drive better citizen experiences by collaborating with TCS.
By partnering with TCS, government agencies can benefit from:
- Rapid transformation methodology with a successful track record of delivering services at a fast pace by working in collaboration with the client team and associated stakeholders following the principle of one program, one team, and one commitment.
- Ability to address unique business needs, safeguard identity landscape, and ensure data security and privacy through a secure design philosophy.