Industry
Public Services
Forward-thinking government for citizen-first services
Highlights
- e-governance at the local level is gaining momentum across the world due to its cost-effective and transparent way of providing citizens with efficient services. IoT has emerged as the most promising technology to drive connectedness and service innovation.
- The TCS DigiGOV UrbanAdministration solution standardizes processes across all urban local bodies, improving local governance by providing a unified platform for hassle-free service delivery.
- The solution offers several benefits, including malpractice reduction, faster and streamlined service delivery, improved revenue collection, informed decision-making, and enhanced user experience.
Overview
e-governance at the local level is increasingly gaining momentum in various cities across the world.
This is because e-governance offers a cost-effective and transparent way to provide citizens with efficient services. Each city has a unique set of challenges based on its cultural, social, historical, geographical, and economic conditions. Additionally, the migration of people from rural areas to cities has underscored the need for world-class city infrastructure.
To efficiently manage urban local bodies, real-time insights are required for informed decision-making and efficient law enforcement. There is also a pressing need for integration among independent departmental systems and coordination between agencies to facilitate smooth delivery of citizen services.
IoT has emerged as a promising technology to drive connectedness and innovation in services. It has opened unlimited opportunities for city authorities to build world-class solutions and optimize resource utilization.
Solution
TCS’ solution provides the base to build end-to-end solutions to digitally transform local governments.
The solution offers a unified platform for hassle-free service delivery between governments, businesses, and citizens (G2B, G2C, and G2G). It ensures transparent, accountable, and efficient governance and simplifies the administration of public services.
TCS DigiGOV UrbanAdministration enables online access to municipal services for citizens as well as businesses. Through a secure, centralized platform, it helps drive human resource management, financial management, resource optimization, and digital transformation.
The solution is mobile-enabled, cloud-based, and offers multi-tenancy architecture, ensuring scalability and data security. It has a robust analytics engine that provides insights and a 360-degree understanding of citizens. The solution is built using open standards that are compatible with all integration protocols, making it easy to integrate with various applications such as finance core, command and control platform, geographic information system, smart cards, and banks.
The solution is single sign-on enabled and can seamlessly integrate with enterprise applications. It also provides digital signature and barcode features.
Figure 1 highlights the features of TCS DigiGOV UrbanAdministration.
AN OVERVIEW OF TCS DIGIGOV URBANADMINISTRATION
AN OVERVIEW OF TCS DIGIGOV URBANADMINISTRATION
Benefits
The TCS DigiGOV UrbanAdministration solution serves as a strong foundation for city councils as they make strides in their digital transformation journeys.
The solution standardizes the processes across all urban local bodies, improving local governance. It offers several benefits, including:
Malpractice reduction: The solution uses a secure and transparent online processing mechanism with a configurable approval cycle and audit trail.
Faster and streamlined service delivery: The average turnaround time for service completion can be reduced to days as compared to months. Approximately 95% of applications received from the citizens can be delivered within three days.
Improved revenue collection efficiency: The solution enables faster tax billing cycles with accurate revenue and automatic fee calculation through taxes and user charges.
Informed decision-making: The solution is integrated with a sophisticated query engine and smart reporting tools, providing executive management with the correct information at the right time and enabling timely and accurate decisions.
Enhanced user experience: Citizens are updated on relevant services and events through automated mailers, SMS notifications, and reminders.
On-demand access: The solution offers anytime, anywhere access with easy approvals and auto-scheduling of bookings, ensuring a seamless omnichannel experience.
Flexibility and customizability: The solution offers the flexibility to build new solutions to meet the diverse requirements of users and can be easily customized to the unique needs of an organization.
The TCS advantage
Governments can achieve the desired outcomes and provide better experiences to their citizens by collaborating with TCS.
TCS utilizes its expertise and knowledge to simplify and standardize local governance by improving coordination and information exchange between departments and agencies.
Partnering with TCS has several key advantages, including proactive end-to-end citizen services through predictive analysis based on service access, life events, and understanding of customers and their relationships. TCS has years of on-ground experience and deep domain expertise that are highly beneficial for clients.
