Industry
Public Services
Forward-thinking government for citizen-first services
Highlights
- In today's constantly changing business landscape, public and private organizations need to adapt quickly and efficiently to stay competitive. Organizations must also reduce costs and enhance efficiency for better performance, scalability, and transparency.
- However, organizations, particularly in the public sector, grapple with manual administrative tasks, siloed legacy infrastructure, and non-compliance with procedures.
- TCS DigiGOV Workplace is a comprehensive solution that can help organizations streamline administrative tasks, automate office functions, and adopt a more efficient, enterprise-level approach to managing their operations.
Overview
Organizations must adapt quickly and efficiently to stay competitive in today's ever-changing business landscape.
One of the critical factors in driving high performance and scale of operations is the ability to boost transparency, reduce costs, and enhance efficiency. However, large organizations face several challenges in achieving these goals.
Manual administrative tasks can be time-consuming and prone to errors. Siloed legacy infrastructure systems can hinder collaboration and create inefficiencies. Non-compliance with government procedure manuals can result in legal and financial consequences. The absence of analytical capabilities and poor performance management can further hamper employee collaboration. Finally, paper wastage and managing license costs for different office functions can also be challenging.
Overcoming these challenges requires organizations to automate time-consuming manual processes and leverage real-time analytics for faster and more accurate decision-making.
Solution
TCS DigiGOV Workplace is an all-in-one solution that automates office functions to deliver superior service and improve the citizen experience.
The solution streamlines routine administrative tasks and helps organizations adopt a more efficient and enterprise-level approach to managing operations. It provides an integrated view of all office functions and allows organizations to benchmark their existing processes by subject type (type of processes in public service agencies such as budget and pension claim), volume, channel of request, and processing department, and define the desired future state. The solution enables real-time notifications at different stages of a business process, improving decision-making and organizational performance.
TCS DigiGOV Workplace is a trusted enterprise-grade solution with a range of features, such as:
- Robust enterprise platform: The solution includes various enterprise-class components to support service transformation. These components include organization structure management, document management system, case management system, shared services framework, knowledge base, access-based control, integration layer, workflow management, and management information system.
- Service transformation: The solution can configure new business processes quickly and easily using the agile methodology.
- Integration with existing systems: The solution can integrate with existing core or legacy systems, enhancing their features and providing self-service capabilities. It is scalable and can rapidly configure any new generic or specialized business process.
- Highly configurable: The solution can be customized per the customer's business needs.
- Single integrated view: This solution can consolidate different IT systems and provide a single integrated view, giving higher intelligence.
- Effective decision-making: The solution builds a knowledge base to assist organizations in making effective decisions.
Figure 1 highlights the features of TCS DigiGOV Workplace.
Figure 1
An overview of TCS DigiGOV Workplace
Figure 1
Benefits
TCS DigiGOV Workplace is a comprehensive solution that offers numerous benefits to organizations.
The solution provides a solid foundation with enterprise-class standard capabilities, consisting of reusable components that enable all business units to work collaboratively. Its incremental configuration capability facilitates rapid service transformation and automation of routine business functions, resulting in an environment-friendly office, increased efficiency, and enhanced time utilization.
TCS DigiGOV Workplace ensures access anytime, anywhere through smartphones, mobile apps, and laptops. It also integrates systems with necessary office functions, reduces cost, mitigates duplicate efforts, and minimizes manual administrative work. Additionally, it deploys real-time analytics to drive meaningful insights across visitors, workload, and time spent, enabling real-time monitoring of requests, projects, and risks.
Finally, it safeguards investment in existing systems by seamlessly integrating with them, providing users with a consistent, hassle-free experience.
The TCS advantage
Organizations can improve citizen outcomes and provide superior user experience for their employees by collaborating with TCS.
By partnering with TCS, organizations can benefit from:
- Proven track record with over 20 installations within and outside India
- Single, integrated, and intelligent suite that links office functions to provide a unified digital workplace environment in alliance with the enterprise architecture
- Rapid implementation with defined best practices and a rapid transformation methodology
- Public sector compliant system designed, configured, and developed to meet the specialized requirements of public sector and government organizations
- Proven industry experience with a pool of contextual masters to deliver end-to-end IT-enabled e-governance
- Value-for-money exercise to
optimize IT spending and fast and easy onboarding of new business
processes
We have received several awards, including the Best-Connected Government (Alphabet Media-PSTN) in 2007 and the SKOCH Platinum Award (Smart Governance) in 2014-15.
