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Top Results
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Industry
Retail
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Omnichannel CX and Intelligent Innovation – The Future of Retail
Read how TCS’ agile and AI-powered retail solutions help businesses strengthen supply chains, reimagine operations, and deliver improved customer experience.
Related Insights
We are heading to NRF 2025, the biggest show in Retail, to showcase how we partner with large retailers to enable immersive, unified, and hyper-personalized omnichannel experiences for their customers.
Events
04 Oct 2024
TCS’ solution helps retailers rationalize product assortment with data-driven decision making & meet changing demands based on shopper insights. Learn more.
Solution
18 Jul 2022
Read how AI in retail and a data-led approach to space and range planning can help retailers maximize returns and deliver a positive CX during the holiday season.
White Paper
22 Oct 2024
Consumer Goods & Distribution
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Enabling Product Innovation and Omnichannel Experience in CDG
TCS’ solutions help leading CPG firms create sustainable products and build resilient supply chains to thrive in the age of conscious consumerism. Learn more.
Related Insights
Building on a 30-year-partnership with the airline group, Tata Consultancy Services will facilitate Air France-KLM ’s transition to an advanced, AI-ready, cloud-native data landscape.
Press Releases
07 Nov 2024
TCS offers an enterprise-wise AI approach for an enterprise-grade transformation and helps CPG adopt innovation while balancing the benefits and risks.
White Paper
18 Jul 2024
Learn how TCS transformed Century Supply Chain Solutions’ software into an AI-powered platform, ensuring supply chain visibility and continuous optimization.
Customer Testimonial
05 Jul 2024
Travel and Logistics
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Data and AI in Travel Industry for a Memorable Passenger Experience
TCS helps create a sustainable travel ecosystem and design hyper-personalized using AI and big data in tourism to make the passenger journey memorable.
Related Insights
TCS helped the Rail Delivery Group, which sits at the heart of the UK rail industry, build rail data marketplace allowing them to democratize and monetize data.
video
21 Mar 2024
TCS helps Travelport modernize its billing, revenue, and incentive management systems to boost customer revenue potential in modern travel retailing. Learn how.
video
22 Oct 2024
United Airlines teamed up with TCS for the Aviana™ solution on AWS to accelerate digital transformation using data services and modernize airline operations.
Case Studies
14 Jun 2022
Services
Cloud
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Enabling Enterprise Agility & Resilience with a Robust Cloud Strategy
Read how TCS helps enterprises create a unique strategy for their cloud transformation journey, enabling business agility and resilience.
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By modernizing document management, TCS Cognitive Document Processing on AWS helps enterprises drive business agility and digital transformation. Learn how.
Solution
14 Nov 2024
Explore how TCS helped Centrica transform its data-handling capabilities using AWS Cloud, providing real-time energy consumption data and improving CX.
Case Studies
12 Nov 2024
Implementing Gen AI and Large Language Models based solutions is complex. Know how our offering can help with successful responsible, ethical AI implementation.
Solution
20 Feb 2024
IoT and Digital Engineering
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Bringing Together IoT and Digital Engineering to Create Rich Experiences
Learn how TCS’ solutions powered by IoT, artificial intelligence, and digital engineering help build purpose-driven, resilient, and sustainable enterprises.
Related Insights
Learn how cloud-based remote automation testing for digital cockpit systems boosts software quality and stability, enabling rapid and secure feature deployment.
White Paper
08 Oct 2024
Learn how TCS IoT and Digital Engineering Advisory services help build connected digital enterprises for transformed, agile, and sustainable businesses.
Solution
09 Aug 2023
Manufacturers can follow these six steps for a smooth adoption of their industry 4.0 initiatives, maximizing business value and driving operational efficiencies.
White Paper
30 Sep 2024
Highlights
- TCS Experiential Digital Commerce Platform is a modern, microservices-powered, end-to-end omni-channel, composable commerce solution. It is a SaaS-based solution, which can be hosted on any cloud platform.
- A cross-industry solution, it caters to multiple lines of business and supports various business models (B2C, B2B, marketplace, and D2C).
- The solution helps enterprises accelerate digital transformation, enabling greater business flexibility, scalability, and agility required to meet the evolving needs of digital shoppers.
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Overview
Enterprises are looking to enable seamless and personalized shopping experiences for customers.
Today, enterprises have to be more agile, innovative, and adaptive to cater to the rapidly evolving digital commerce needs of customers, who seek personalized and unified shopping experience across all channels and touchpoints. Emerging digital channels, the proliferation of new customer journeys, rapid technology adoption, and increasing competition in digital commerce are making it critical for enterprises to create a composable and futuristic platform to deliver seamless customer experience.
The TCS Experiential Digital Commerce Platform is a modern, microservices-based, end-to-end, omni-channel commerce solution that provides enterprises with complete flexibility and agility to meet the changing needs of digital shoppers.
TCS Experiential Digital Commerce, an integrated, MACH-based commerce solution has been mentioned in the IDC MarketScape report as one of the key proprietary solutions for e-commerce space to help organizations innovate and accelerate digital transformation initiatives.
Solution
Organizations should transform digital commerce by reimagining platform capabilities and customer experience.
The key features of TCS’ solution are:
Platform of the future: Built on MACH (microservices, API-first, cloud-native, headless) architecture for greater flexibility and rapid innovation
Cloud agnostic: Single-tenant-based SaaS solution, which can be hosted on a cloud platform of choice
One platform: Caters to multiple business models (B2C, B2B, marketplace, D2C), multi-site, multi-lingual, and multi-currency support for business expansion
Mobile-first: Modern mobile front-end for a frictionless experience across devices
Seamless integration: Integrates with existing IT solutions and applications
Flexible, intuitive business controls: Provides control to business users to orchestrate and deliver superlative user experiences
Plug-and-play partner ecosystem: Leverage pre-built integrations for off-the-shelf solution to ensure faster time to market
Benefits
The solution helps entities increase customer base by creating compelling customer experiences.
It improves many key commerce metrics:
Increases average order value (AOV) by 5 to 10%
Offers capabilities to increase loyal customer base by 2X
Ensures Faster time-to-market with go-live within 8 to 10 weeks
Reduces total cost of ownership (TCO) by 25 to 30%
The TCS advantage
TCS’ expertise across technologies and strong industry partnerships ensure holistic solutions to business challenges.
With TCS as partner, retailers stand to gain from:
Strong contextual knowledge: Harness the deep domain and contextual knowledge from TCS’ vast expanse of customer engagements across industries, geographies, and lines of business.
Full services play: TCS provides full transformation services—from consulting, UX design, and implementation to site operations and hyper-care support.
TCS COINTM: TCS Co-Innovation Network™ (COIN) brings together a network of experts from startups, research, academics, and corporations to collaboratively work on industry-specific challenges.
TCS Innovation Labs: TCS has a global network of innovation labs, namely technology labs, academic alliance labs, and domain labs. The labs create differentiators and build innovation capabilities for TCS’ businesses and its customers.
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