TCS Cognitive Supply Chain Consulting
Transforming core supply chain dimensions
Industry
Retail
Omnichannel CX and Intelligent Innovation – The Future of Retail
Highlights
- Demand volatility, proliferation of sales channels and banners, growing partnerships ecosystem, and tighter delivery windows have made transformation to digital supply chains a priority for retailers.
- TCS Cognitive Supply Chain Consulting helps retail businesses build competitive advantage and drive top line growth and CX, by transforming three core dimensions of supply chains—design, optimization, and smart operations.
- It comprises a robust ecosystem of assets, capabilities, and accelerators that can be leveraged to transform the core dimensions and meet supply chain KPIs.
Overview
Today, leading businesses view supply chains as strategic levers for driving top-line growth, superlative customer experiences, and sustainable operations.
Retail supply chains are typically fraught with bottlenecks and blind spots. Most retailers spend a lot of time firefighting after disruptions strike—and a fix requires a lot of time and effort, impacting revenues and customer experience. Retailers must build a solid foundation, underpinned by a judicious mix of automation, intelligence, and autonomous operations, thereby acquiring the ability to sense and adapt to a shifting landscape.
Our Solution
Supply chain modernization is now a necessity for retailers to boost revenue and ensure sustainability.
TCS Cognitive Supply Chain Consulting helps retail businesses build competitive advantage and drive top line growth and CX, by transforming three core dimensions of supply chains—design, optimization, and smart operations.
Core dimensions of transformation
Our business consultants partner with chief supply chain officers (CSOs) to address core business challenges:
- Making supply chains resilient
- Improving on-time in-full (OTIF)
- Improving availability while reducing the cost to serve
- Onboarding new vendors on the fly to fulfill demand
- Improving carbon footprint
We synchronize domain, technology, and business levers to transform the three core supply chain dimensions (Figure 1), helping you unlock great value:
- Dimension 1: Supply chain design
We help you find the right blend of automation and simulations to ensure supply chain resiliency so that you have the right product at the right place in the right quantity, and at the right time—at every node, thereby avoiding over and under-stocking. We improve the cost to serve associated with logistics, operations, and fulfillment, and improve forecasting, productivity, and capacity utilization.
- Dimension 2: Supply chain optimization
We help you improve customer service levels, cashflow, and margins; create new fulfillment propositions; and improve the cost to serve and the last-mile fulfillment cost.
- Dimension 3: Supply chain smart ops
We equip you with real-time visibility and intelligent insights to effectively plan for supply based on demand and capacity; reduce labor and administration costs; and eliminate manual interventions.
Figure 1: Transforming supply chain dimensions
Figure 1: Transforming supply chain dimensions
Our accelerators
Our rich ecosystem of accelerators powered by AI-ML help you build fit-for-purpose solutions to:
- Achieve seamless and efficient operations with end-to-end supply chain visibility, intelligent insights, predictive alerts, and prescriptive recommendations.
- Manage supply chain disruptions and improve availability with global container visibility, tracking, ETA prediction, and prioritization.
- Optimize inventory across the supply chain by balancing demand, constraints, and supply chain costs.
- Improve capacity utilization and efficiency and lower cost of operations across warehouses docks and yards.
- Simulate peak events with an omnichannel supply chain digital twin to pre-empt and mitigate risks.
- Accelerate last mile with hyper-automation across supply chain nodes.
Benefits
We have helped global retailers improve sales, cash flow, and availability, and lower cost to serve.
TCS Cognitive Supply Chain Consulting provides substantial benefits:
- 3-5% reduction in overall supply chain cost
- 50-100 bps sales uplift
- 5-8% reduction in fulfillment costs
- 1-2% improvement in cash flow
- 1-2% improvement in availability
- 10-15% improvement in forecast accuracy
The TCS Advantage
We partner with over 100 global retailers, driving their growth and digital transformation journeys.
We can accelerate your journey with:
- Industry advisory, products, and platforms: Our global team of consultants has deep industry context and works closely with business stakeholders to identify high-value growth opportunities and define transformation road maps using our value discovery framework and the award-winning TCS Algo RetailTM suite of products and platforms. Going beyond recommendations, we partner with you in your journey through our E2E business-outcome-driven engagement model.
- Future-ready business models: We enable retailers to transform CX and drive growth through a business-centric, product-based operating model; enterprise-wide adoption of agile; and technology transformation through Machine First™ and cloud-first platforms.
- Innovation ecosystem: We help global retailers shape the future of retail by leveraging our diverse research and exploration of early-stage disruptive technologies. Our physical innovation hubs foster collaboration with academia and start-ups to solve real-world business problems through design thinking workshops.
- Strategic partnerships and alliances: Our ecosystem that includes technology leaders, curated start-ups, and academia from across the globe gives you access to cutting-edge solutions that you can explore using rapid prototyping.
