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Industry
Travel and Logistics
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Data and AI in Travel Industry for a Memorable Passenger Experience
TCS helps create a sustainable travel ecosystem and design hyper-personalized using AI and big data in tourism to make the passenger journey memorable.
Related Insights
TCS’ AI-ML-based solution suite enables digital transformation with digital collaboration through intelligent insights to help improve customer experience.
Solution
29 Jul 2022
Over the last 20 years, TCS has developed technology solutions for Star Alliance, facilitating communication between member airlines and enhancing passenger experience. Learn how.
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29 Nov 2024
By working with TCS, Travelport, a worldwide travel retail platform, created a better customer experience and transformed sales performance management.
Case Studies
16 Jun 2023
Highlights
- Aircrew Competency Ecosystem or ACE is a competency-based training and assessment framework.
- A jointly developed solution by TCS and Singapore Airlines that innovates the entire pilot training journey.
- ACE improves pilots’ operations and efficiency as well as enhances instructor and evaluator competencies.
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Overview
Aircrew Competency Ecosystem (ACE) encompasses a competency-based training and assessment framework, evidence-based training readiness, crew performance management, knowledge capital retention structure, data insights, and digital contents such as flight instructor and department process guides.
ACE is unique with its scalable, and customizable forms and supports ground training efficiency and effectiveness.
ACE offers an iPad app with online and offline capabilities, enabling competency assessment and grading based on a configurable competency matrix. It integrates seamlessly with a system that generates performance grades, supported by data analytics and insights.
Challenges
The aviation industry faces numerous challenges, including manual paper-based processes, limited data capture, and compliance difficulties.
With over a thousand forms based on different aircraft types, training footprints, and regulatory requirements, the need for a streamlined, comprehensive solution became apparent.
TCS and Singapore Airlines developed the Aircrew Competency Ecosystem (ACE) platform to address these pain points head-on.
ACE: A solution jointly developed by TCS and SIA
Solution overview
The Training Analytics in ACE provides promotion of individual behavioural change in safety attitude through competency-based training and assessment, improve pilots' operations and efficiency, and enhances instructor and evaluator competencies.
With the ACE technology, we innovate the entire pilot training journey to enhance a pilot’s resilience and abilities faster and better. It will help avoid multiple rounds of trainings resulting in cost savings in training and simulator usage.
Business benefits
ACE improves efficiency and enhances competency from these key business benefits:
- More effective training and assessment
- Higher productivity
- Higher efficiency
- Avoid multiple rounds of trainings which result in cost savings in training and simulator usage
Swipe LeftSwipe RightWe're proud to be at the forefront of innovation in the aviation industry, thanks to the ACE program and our collaboration with TCS. This initiative reinforces our commitment to delivering excellence to our crew and passengers while upholding the highest industry standards. With ACE, we're not just improving operations; we're setting new benchmarks for the industry.
Capt. Daniel Gan
Head of Evidence-based Training, Flight Operations Division, Singapore Airlines
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