INDUSTRY
Travel and Logistics
Data and AI in Travel Industry for a Memorable Passenger Experience
HIGHLIGHTS
- TCS and Air France-KLM have worked together for 30 years, evolving together to address the dynamic challenges of the aviation industry.
- This partnership has been pivotal in advancing Air France-KLM’s technology landscape, from digital transformation to modernization in cloud and data.
- As Air France-KLM continues to invest in technology and data for growth, TCS remains a trusted partner, committed to driving digitization and innovation.
On this page
Enduring partnership
Air France-KLM, a leader in aircraft passenger, cargo, and maintenance services, operates a fleet of 551 aircraft across 320 destinations in 125 countries.
With strong European roots, the group's activities connect people, economies, and cultures, and boost economic growth and social progress. The airline is committed to creating a more sustainable, responsible, and inclusive aviation industry.
“Over the past 30 years, TCS has been a robust partner to (help Air France-KLM) embark (on) its flight toward technological advancement,” said Aart Slagt, EVP & CIO, Information Services, KLM.
When TCS started its operations in the Netherlands, Air France-KLM was one of its first customers, with both businesses sharing a common goal of delivering exceptional customer service. In these 30 years, TCS has evolved from a service provider to a trusted business partner.
“For 30 years, Air France-KLM and TCS have nurtured a strategic partnership to navigate the evolving worlds of IT and aviation,” said Jos Kerssens, SVP-IT Operations, Air France-KLM.
Delivering results together
Air France-KLM and TCS have pioneered industry-first innovations and strategic initiatives.
The relationship has transformed into a valued partnership focused on delivering exceptional services.
The partnership has been marked by significant achievements in transforming Air France-KLM’s technology landscape. TCS has played a crucial role in various technology transformations, including agile methodologies, web and mobile applications, social media, and advanced business strategies.
“Air France-KLM is continuing to invest heavily in technology and to use data at least to contribute to the transformation and growth of Air France KLM,” said Ekbel Bouzgarou, SVP-IT Development, Air France-KLM.
Further, he added, “TCS has been doing this for the last 30 years and will continue to be at least a trusted partner to help us to be where we would like to be. TCS employees are seen as strong IT professionals and with significant knowledge about the airline, and we will continue to partner together to achieve our goals.”
Navigating tomorrow: Future visions and aspirations
Air France-KLM and TCS continue to collaborate on new business models, leveraging the latest in digital innovation, cloud, data, and artificial intelligence (AI).
As TCS plays a pivotal role in Air France-KLM’s strategic ecosystem, this partnership will shape the airline’s future in delivering enhanced services to its global customers.
“Air France-KLM aims to champion air transport and customer experience, operational excellence and sustainability. For three decades, TCS has evolved into a true business partner, helping us reach our vision by leveraging an ecosystem, helping us continue to digitalize,” said Pierre-Olivier Bandet, EVP & CIO Information Services, Air France-KLM.
This enduring collaboration is a testament to the shared commitment to innovation, operational excellence, and customer-centricity, driving meaningful transformations across the airline’s operations.
“TCS has been a crucial IT partner for Air France-KLM, transforming our technologies with agile methodologies and new digital platforms. Their support extends beyond technology to significant business transformations, including commercial, cargo and operations,” says Stefan Zwaal, VP-IT Development, Air France-KLM.
Celebrating our shared success
The partnership between TCS and Air France-KLM stands as a testament to successful collaboration, driving forward technology and business transformations in the aviation industry.
The two organizations look forward to continuing their journey together, embracing new challenges and innovations.
“As we celebrate 30 years of partnership, we are proud of the many remarkable milestones achieved, many of which were industry-firsts,” said Arun Pradeep, Business Head, Travel, Transport & Hospitality, TCS UK EMEA. “From webification and APIfication of the core passenger and cargo operational platforms, to innovations in web and mobile channels, TCS has been instrumental in transforming technology and the ways of working.”
TCS continues to strengthen the partnership with Air France-KLM, focusing on cloud, data, and AI to enhance customer experience with the right balance of machine and human.
Air France-KLM and TCS: Celebrating 30 years of partnership
From digital transformation to data-modernization, see how TCS has transformed Air France-KLM’s digital landscape.
Over the past 30 years, TCS has been a robust partner to (help Air France-KLM) embark (on) its flight toward technological advancement.
From webification and APIfication of the core passenger and cargo operational platforms, to innovations in web and mobile channels, TCS has been instrumental in transforming (Air France-KLM’s) technology and the ways of working.
