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TCS and Microsoft Cloud / Case Study
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TCS and Microsoft Cloud: Driving Business Transformation
Read how TCS and Microsoft Cloud’s strategic partnership helps enterprises drive their edge-to-cloud transformation and deliver greater business outcomes.
Related Insights
Implementing Gen AI and Large Language Models based solutions is complex. Know how our offering can help with successful responsible, ethical AI implementation.
Solution
20 Feb 2024
Discover how modern retail stores can achieve revenue growth and operational excellence by leveraging 5G and edge computing and reinvent the industry.
Blog
23 Jan 2023
TCS and Microsoft enable better performance monitoring, analytics, and just-in-time maintenance with Microsoft Azure AI, ML, IoT, digital twins, and more.
Solution
15 Jul 2022
Blackhawk Network’s VP, business transformation, Cara Renfroe, joins TCS’ Rakesh Kumar, BFSI unit head, and Nilendu Pattanaik, global head of Microsoft BizApps Practice, to explain how TCS transformed the gift card company’s customer engagement and global operations on Microsoft Dynamics 365 cloud.
Blackhawk Network is shaping the future of global branded payments—from QR code payment solutions and retail gift card programs to tailored incentives and reward programs.
The Silicon Valley-based company has been expanding its global footprint through numerous creative acquisitions. While each brought a wealth of benefits, the acquired companies’ existing processes and platforms challenged Blackhawk Network’s ability to optimize and scale its go-to-market strategy.
To address this issue, Blackhawk turned to TCS. With its extensive cloud experience, TCS transformed Blackhawk’s ERP and CRM systems in tandem, enabling the sales of one set of solutions and services to a global customer base at scale.
TCS’ Microsoft cloud transformation program helped Blackhawk Network:
- Predict critical business insights
- Reduce sales cycle
- Close financial quarters faster
- Improve order-to-cash cycle
Swipe LeftSwipe RightTCS has enabled business transformation and process standardization that has allowed Blackhawk Network to globally unify its operations end-to-end and go-to-market strategy, which ultimately delivers a more seamless experience for our customers, partners, merchants, and employees worldwide.
CARA RENFROE
VP of Business Transformation, Blackhawk Network
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