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Microsoft Cloud
TCS and Microsoft Cloud: Driving Business Transformation
Highlights
- Microsoft 365 Copilot is an AI-powered productivity tool that combines the power of large language models (LLMs) with enterprise data in Microsoft Graph (calendar, emails, chats, documents, meetings, and more) and data that Microsoft 365 apps hold.
TCS’ accelerated adoption approach for Microsoft 365 Copilot is designed to help customers maximize business benefits by quickly adopting the solution. - We enable customers to identify domain use cases that will help derive superior value and ROI from Microsoft 365 Copilot.
- By partnering with TCS, customers can leverage our extensive experience in data lakes to clean up enterprise data and harness the true potential of Microsoft 365 Copilot.
Overview
Generative AI solutions such as Microsoft 365 Copilot have the potential to revolutionize the workplace.
Bringing about a seismic shift in human-machine collaboration, generative AI (GenAI) is continually transforming work. GenAI’s potential to automate routine and complex tasks, speed up processes, and generate output in seconds helps increase productivity. According to Gartner, 90% of organizations worldwide will have adopted GenAI as a workforce partner by 2025.
Early adoption of GenAI tools such as Microsoft 365 Copilot will give businesses a competitive advantage. TCS believes that companies need to adopt a streamlined and accelerated approach to harness the GenAI tool’s full potential. We recommend establishing a robust AI foundation, setting up responsible AI for specific use cases, assessing the efficiency of work powered by Microsoft 365 Copilot, and enhancing experiences and business outcomes through plugins and add-ons.
Figure1
3 Es to adopting Microsoft 365 Copilot (Establish a robust AI foundation)
Figure1
Solution
Gain a head start over your competition with TCS’ readiness, provision, illustrate and deployment framework for Microsoft 365 Copilot.
TCS’ readiness, provision, illustrate and deployment framework for rolling out and deploying Microsoft 365 Copilot is a well-proven implementation guideline for the solution. The implementation imperatives include the following:
Envision and identify pertinent use cases leveraging TCS’ discovery, assessment, ideation, and strategy (DAIS) framework for enterprise adoption of generative AI.
Gauge efficiency of use cases using our prompt scoring mechanism.
Execute pilot implementation of Microsoft 365 Copilot.
Govern program execution leveraging Microsoft 365 Copilot Center of Excellence.
Promote learning and collaboration among Copilot users through the Microsoft 365 Copilot lab.
Improve adoption and use of Microsoft 365 Copilot through gamified leaderboards.
Optimize adoption and change management.
Define data and content governance measures.
Develop Microsoft 365 Copilot implementation blueprint based on the outcome of the pilot.
Though the duration of the implementation process may vary from customer to customer, at a high level, TCS envisions that the implementation will take a minimum of three months.
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Microsoft 365 Copilot implementation timeline
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TCS’ approach to Microsoft 365 Copilot adoption
Through its well-established change management and adoption process, TCS’ readiness, provision, illustrate and deployment framework for deploying Microsoft 365 Copilot ensures that companies are supported throughout the implementation journey. It uses a set of calibrated and measurable steps to accurately gauge an organization’s people, strategy, and technology readiness for the deployment and rollout of the solution in a phased manner. It comprises the following four phases:
Readiness and architecture
Duration: Approximately four weeks
Prepare a readiness scorecard with licensing, identity, security, permissions, and governance parameters.
Build a use case catalog by leveraging the TCS DAIS framework.
Define the efficiency of use cases using our prompt scoring mechanism, capturing prompts across factors such as efficacy, reliability, and neutrality along with data on the frequency of usage and productivity gains.
Conduct Copilot awareness sessions for pilot communities and champions.
Define communication and project management plans.
Provision
Duration: Approximately 6 weeks
Roll out Microsoft 365 Copilot for pilot users in waves or phases, and support pilot communities.
Establish creative networks to capture real-time feedback on Microsoft 365 Copilot.
Plan for Microsoft 365 Copilot center of excellence (CoE) to share knowledge and support adoption with Copilot experts.
Illustrate
Duration: Approximately four weeks (overlapping the provision phase)
Develop leaderboard dashboards for top use cases, most efficient prompts, and contributors/champions.
Evaluate return on investment, taking into consideration the pilot implementation.
Draft blueprint for more comprehensive Copilot implementation.
Deploy
Duration: Approximately two weeks
Define and strategize the communication and evangelization plan for Microsoft 365 Copilot.
Establish the process for Microsoft 365 Copilot usage analytics and license management.
Define governance review process for data security and content management.
Implement feedback and analysis mechanism for continuous improvement.
Benefits
Enterprises can extend and enhance their Microsoft 365 Copilot ecosystem and reap greater benefits from their investment.
Key benefits:
Enhanced efficiency and productivity
Data-driven insights to support decision making
Seamless collaboration with team members
Improved customer experiences and engagement
The TCS Advantage
Leverage our technology and domain expertise to amplify your ROI.
When you work with us, you can make the most of partnership with Microsoft and our work with some of the world’s leading organizations on many industry-specific use cases, proofs of concepts, and pilots using Microsoft 365 Copilot. With TCS, you can leverage:
A trained workforce: We have over 5,000 AI-trained digital workplace associates to help you embark on your Microsoft 365 Copilot journey.
Investment in research: TCS is a founding member of the future of work research consortium.
Strategic partnership: TCS is part of the Microsoft Preferred Content AI Partner Program as well as Microsoft’s early access program for Copilot.
Continuous investment: We are continuously investing in our readiness, provision, illustrate and deployment framework for enterprise workplace adoption and prompt scoring mechanism to measure the effectiveness of Copilot.