LGBS' TRANSFORMATION JOURNEY WITH TCS

Service

Challenge

Lufthansa Group wanted finance functions of all its airlines streamlined.

Lufthansa Group Business Services set out to overhaul finance and accounting for improved agility, reliability, and value creation. It wanted to align the function with the group’s strategic imperatives—safeguard market leadership, and focus on cost, operational stability, and reliability through innovation and digitization. Its aim was to maximize synergies between different operating companies for scale and efficiency. With multiple group airlines—Lufthansa, Swiss, Brussels, Austrian and Eurowings—the revenue accounting processes were disparate with multiple country specifications.

Solution

Lufthansa Group Business Services partnered with TCS to transform revenue accounting.

Lufthansa Group Business Services (LGBS) provides finance and accounting services, among others, to the group. Together with LGBS, TCS experts, armed with airline experience and contextual knowledge of client’s processes, undertook a harmonization study to identify inconsistencies and potential areas of optimization of the revenue accounting activities covering seven different processes across eight global sites. As a result, an agile and unified operating model was created, seamlessly integrating revenue accounting services of all Lufthansa Group airlines.

Through multiple proactive projects and by setting up a process excellence and coaching hub, TCS helped LGBS drive agility and efficiencies.

As a trusted partner, in the midst of the COVID pandemic, TCS helped LGBS scale up operations swiftly to process the over 500% surge in refund requests, thereby fulfilling group airlines’ passenger commitments and improving their brand reputation. The LGBS’ decision to extend the partnership by five more years is a testimony to the proven partnership and value delivered.

Benefits

Re-imagined operating model drives cash flow, efficiency benefits for LGBS.

€5.1 million ($5.96 m) in business value delivered over seven years by re-imagining operating model to deliver greater efficiencies, improved performance, cash flow and profitability
Productivity improved 43% through digital, innovative initiatives

The Numbers

300

Implementation

of Process-improvement initiatives

$5.96mil

Over seven years

business value delivered

40%

Productivity

Improvement

What the client says

TCS is a dependable partner. Pleased to extend our transformational journey.

Marc Emcke
MD, LGBS Hamburg GmbH

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