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Cognitive Business Operations / solution
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Cognitive Business Operations
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Unlock Business Agility and Future-ready Operations with TCS
Our Cognitive Business Operations caters to enterprises’ digital transformation needs and helps them achieve business continuity and resilient operations.
Related Insights
TCS equips HR organizations with innovative strategies to redefine the future of work and elevate human experience leveraging its future-ready offerings and its human-machine collaboration suite - Cognix™ for HR
Analyst Reports
07 Nov 2024
A suite of solutions built on next-gen technologies to help lenders simplify the loan process and increase profitability.
Solution
08 Oct 2024
As businesses simplify their IT operations, TCS’ Cognix™ Platform offers seamless integration of tools and futuristic services for enhanced customer experience.
Case Studies
18 May 2022
Drive customer experience and deliver products faster to market.
CHALLENGE
The telecom industry faces critical issues such as growing customer demands for niche products and faster service, high customer churn, and increasing operating costs. There is a need for new business models to offset the strain on profitability. Telecom service providers need to invest in omni-channel customer experience, along with developing new products and improving time to market.
TCS SOLUTION
"TCS Communication Business Operations spans the value chain of communication service providers, consumers, and enterprises based on managed services and outcome-based operating and commercial models."
We address the areas of Service Fulfillment, Service Management, Network Management, and Billing and Revenue Assurance. Our offerings leverage Digital—Social, Mobility, Analytics, Cloud, and Automation—across the telecom value chain.
We design, enable, and execute business operations services for telecom service providers and equipment vendor enterprises:
Service provisioning service that processes orders $23+ billion/year
Service management supporting 15 million customers
Billing and revenue assurance services managing invoices $21+ billion/year
Network management covering 8 million customers/year
Fiber rollout services designing 2.2+ million sites
BENEFITS
Increase Net Promoter Score
Achieve faster time to market
Reduce Opex and Capex
Enhance customer experience
Improve First Time Resolutions (FTR)
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Transformation starts here
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