EDF Energy Improves Customer Services
Jim Poole, Director, B2C, EDF Energy, recounts how TCS helped them transform their customer service operations, resulting in higher efficiency and significant cost savings.
- Overview Press tab for submenu items
TCS is here to make a difference through technology.
Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.
-
Industries
-
Services
-
Products and Platforms
-
Research & Innovation
Overview
Overview
Overview
Overview
Industries
expand here
Services
expand here
Products and Platforms
expand here
Research & Innovation
expand here
- Overview Press tab for submenu items
We’re in it for good, driving positive change for the benefit of all.
Our expert, committed team put our shared beliefs into action – every day. Together, we combine innovation and collective knowledge to create the extraordinary.
-
About Us
- Overview Press tab for submenu items
Extraordinary expertise leads to remarkable results.
We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.
-
Customer Stories
-
Perspectives
-
Global studies
-
Topics
- Overview Press tab for submenu items
Want to be a global change-maker? Join our team.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
-
India
-
Americas
-
Asia Pacific
-
Europe and UK
-
Middle East and Africa
Overview
Overview
Overview
Overview
Overview
India
expand here
Americas
expand here
Asia Pacific
expand here
Europe and UK
expand here
Middle East and Africa
expand here
- Overview Press tab for submenu items
Find the latest news about TCS in our Newsroom
Get access to a catalog of the latest news stories from across TCS. Discover our press releases, reports, and company announcements.
-
Press releases
Recent Press releases
View all -
News alerts
-
Analyst recognition
Recent recognitions
View all -
Events
-
Media kit
- Overview Press tab for submenu items
TCS works hand in hand with world-leading investors.
Tata Consultancy Services LimitedNSE:TCSINR -
Management Commentary
-
Financials
-
News and Events
-
ESG
-
Resources
Overview
Overview
Overview
Overview
Overview
Management Commentary
expand here
Financials
expand here
News and Events
expand here
ESG
expand here
Resources
expand here
Top Results
Showing
10
01 - 07
You have these already downloaded
We have sent you a copy of the report to your email again.
Experience Results
Jim Poole, Director, B2C, EDF Energy, talks about TCS' effectiveness in helping the company adopt new channels for customer interaction, such as emails and web chat. This has enabled a smooth transition and helped EDF Energy achieve reduced cost-to-serve.
Experience Partnership
Jim recollects TCS’ first engagement to assist EDF Energy as the company prepared for the enterprise-wide migration. This involved a number of challenges and operational changes, but TCS’ readiness in terms of understanding the business requirements and recommending best-fit solutions ensured a successful execution of the project. Jim says, "The true sign of a partner is where the first conversation is how do we fix it.”
Experience Leadership
He talks about TCS' contribution in helping EDF Energy maintain its leadership position in the market. Jim says, “TCS has preempted our plan and actually taken some risk in terms of preparing for any challenge that may arise…when we made a decision, we were able to move very quickly, helping us maintain the leadership we want in this area.”
Related reading
1/4
Cognitive Business Operations
Future-ready Supply Chain and Procurement Services
Solution
|
20 Dec 2024
Opens in new tab
2/4
Cognitive Business Operations
TCS Supply Chain Services
Case Studies
|
20 Dec 2024
Opens in new tab
3/4
Cognitive Business Operations
TCS Supply Chain Services
Case Studies
|
20 Dec 2024
Opens in new tab
4/4
Cognitive Business Operations
Enabling Future-Ready Human Resource Operations
Solution
|
02 Dec 2024
Opens in new tab
What’s on your mind?
We’re here to help! Tell us what you’re looking for and we’ll get you connected to the right people.
Looking for something else?
©2024 TATA Consultancy Services Limited
©2024 TATA Consultancy Services Limited
- Privacy Notice
- Cookie Policy
- Disclaimer
- Security Policy
- California Notice at Collection
- Customize Cookies
