Phoenix Group remodels life & pensions line
Christopher Day, Head of Outsource Management, Phoenix Group, talks about how TCS has helped the company improve customer service by transforming its life and pensions business.
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Experience Results
TCS leveraged BaNCS, its proprietary insurance platform, to consolidate over four million policies from 14 legacy systems. This large scale migration has helped the Phoenix Group improve their end-to-end policy servicing. In addition, Christopher speaks about how TCS’ robust governance systems and processes have helped the group avoid fraudulent payments worth over GBP 7 million.
Experience Partnership
TCS proactively managed staffing to handle more than 300% of the forecasted claims volume. This gave Phoenix Group the agility to successfully address spike in volume due to the 2015 pension reforms.
Experience Leadership
Christopher mentions, “TCS, in my view, has delivered an extremely high standard, and certainly, they remain for us our lead partner. They're a partner that we’ve always felt confident in, and we've experienced a high degree of predictability and certainty in the relationship.”
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