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TCS and Microsoft Cloud: Driving Business Transformation
Highlights
- Enterprises are experimenting with large language models (LLMs) and looking to unlock the promise of AI and generative AI (GenAI) for their business.
- To mitigate the risks associated with AI and GenAI, businesses need to implement LLM-based solutions responsibly.
- Our portfolio of responsible AI services, covering the entire life cycle of AI adoption, help enterprises get the best out of AI, safely and responsibly.
Overview
Responsible AI is the key to success with AI.
Hoping to unlock the promise of AI and generative AI (GenAI), enterprises have been rapidly prototyping solutions using large language models (LLMs) to solve their business problems. LLMs have lent themselves well for adoption by businesses and have shown promising results in industry-specific as well as industry-agnostic use cases. Across industries, enterprises are looking to deploy LLMs in production to realize increased productivity and other benefits. However, to identify and mitigate the risks associated with GenAI and AI in general, businesses need to implement AI-based solutions responsibly—with transparency, explainability, and in an unbiased and trustworthy manner. While there have been conversations around ethical AI, frameworks for responsible AI and AI usage are still evolving. Enterprises have not really explored or invested in responsible AI—until now.
Our proven framework for responsible AI implementation can help enterprises unleash the potential of AI and GenAI while ensuring responsible usage across their organizations.
Solution
We offer responsible AI services for every stage of AI adoption.
We have a comprehensive portfolio of responsible AI services covering the entire lifecycle of AI adoption—from conceptualization of a solution to implementation to operations. Our services for responsible AI are built on a framework of five core tenets—secure, accountable, fair, transparent, and identity preserving—with metrics mapped to each of these tenets. By leveraging these services, enterprises can get the best of out of AI, safely and responsibly.
Our curated responsible AI offerings are aimed at driving purpose-driven, sustainable outcomes and include:
Responsible AI adoption strategy consulting: Working closely with CXOs and AI leaders at organizations, we define responsible AI principles and implementation strategies, identify or develop responsible AI frameworks and tools, create plans to implement AI responsibly, and establish governance models as well as approaches for the operationalization of AI-based solutions.
Responsible AI assessment: No matter where they are on their AI or GenAI journey—whether they are just starting out or have already implemented a solution—we help enterprises assess their maturity level for these technologies by scoring them against relevant metrics, and identify and mitigate potential risks and biases. Outputs from AI that may not align with an organization’s or jurisdiction’s requirements, policies, or ethical guidelines and results that foster existing biases are real risks. Using TCS’ patented solutions and services along with those of leading cloud service providers and our proven framework, we help mitigate risks and make enterprises compliant and AI and GenAI-ready.
Responsible AI design and implementation: Using our responsible AI framework and capabilities from both TCS and the leading cloud service providers we partner with, we embed ethical AI into the fabric of the AI systems being developed. Through this service, we help address challenges around security, privacy, bias, fairness, accountability, and explainability in already developed AI and GenAI-based solutions. At each phase of adoption—conceptualization, design, build, testing, and deployment—we ensure that models comply with the tenets of our framework, setting the stage for success with AI.
- Responsible AI governance service: By applying our frameworks, methods, tools, and processes, we provide governance support for ethical use of AI and help ensure that enterprises’ AI initiatives comply with responsible AI principles. As part of this service, we offer enterprises our expertise in setting up an AI Office.
Throughout, our subject matter experts work closely with companies’ GRC (governance, risk, and compliance), security, and AI teams to ensure that the implementation of AI and GenAI-powered solutions meet responsible AI principles and comply with regulations.
Benefits
Unlock the power of AI safely.
Our services help enterprises address the many challenges that come with AI-based solutions. With us, they can:
Ensure responsible adoption of AI with clearly identified risks and mitigations.
Ensure AI is used solely for the intended purpose, and outcomes that may not align with an organization’s policies or ethical guidelines are checked.
Deploy robust security and privacy controls to prevent unauthorized or unintended use.
Adhere to lawful, ethical, and social responsibilities.
Comply with country-specific laws and guidelines related to AI-based solutions.
Enable continuous monitoring and alignment of AI-based solutions to enterprise goals.
The TCS Advantage
Get an edge with our rich pool of AI talent and strong partnerships.
A partnership with us comes with the following advantages:
Deep expertise: TCS has decades of experience in researching and developing AI-based solutions to solve complex business problems. Our Research and Innovation unit builds cutting-edge, customized AI models and solutions for customers across the globe.
Scale and skilled resources: TCS is the second largest IT services company in the world, with over 600,000 people. We have a large workforce of AI-skilled associates to support enterprises across geographies in their AI transformations.
Strong partnerships: TCS has strong partnerships with all the major players in the AI ecosystem. Through our partnerships, we enable innovative solutions for enterprises.
