Transforming Lexmark’s Digital Core with SAP S/4HANA

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Industry

Highlights

Lexmark wanted to simplify its business processes, elevate the user experience, and enhance international trade capabilities while rationalizing infrastructure costs.
The company partnered with TCS to modernize its legacy enterprise resource planning systems with SAP S/4HANA.
By implementing SAP S/4HANA, Lexmark was able to simplify its business processes quickly, enhance the user experience, and reduce its total cost of ownership.

Challenge

Lexmark wanted to modernize its ERP systems to fuel innovation and enrich the user experience.

A global leader in cloud-enabled imaging and IoT technologies, Lexmark is focused on continuous innovation to deliver an exceptional user experience. To meet its goals, Lexmark needed to streamline its existing business processes that were complex and time-consuming. The company wanted to modernize its legacy enterprise resource planning (ERP) systems that were creating a large technology debt, slowing processes, and impacting the user experience. In doing so, it hoped to enhance its international trade capabilities and rationalize infrastructure and licensing costs.

Lexmark turned to its long-standing partner TCS for this ERP transformation.

Solution

TCS helped Lexmark migrate to SAP S/4HANA with minimal disruption to the business and in record time.

TCS created a robust migration plan to enable an in-place conversion from Lexmark’s on-premise legacy SAP ERP systems to cloud-based S/4HANA. The solution we provided leveraged applications already built into the legacy systems, making the migration a natural progression for Lexmark.

We drew on our deep contextual knowledge of Lexmark’s IT architecture and our proven iterative delivery methodology perfected over numerous S/4 implementations to provide a fit-for-purpose solution.

Our agile implementation of SAP S/4HANA allowed for continuous solution validation and iterative design. It gave Lexmark the option to assess more than 2,000 Fiori apps—all of which were supported by the new system—to choose those best-suited for its business. Meanwhile, the iterative approach allowed us to quickly innovate and refine the systems to meet Lexmark’s needs, even as it enabled the company to visualize the value from the investment.

TCS and Lexmark worked as one team to ensure a seamless migration. We completed the migration in record time—over a weekend—with minimal disruption to the business.

Benefits

Lexmark elevates its intensely customer-focused value proposition with an enhanced user experience and operational efficiencies.

With a robust digital core powered by SAP S/4HANA and future-ready systems, Lexmark could now focus on continuous innovation to deliver on its promise to customers. Some of the key benefits for Lexmark from the engagement are:

Enhanced user experience with streamlined business processes and intuitive systems
Reduced total cost of ownership of IT infrastructure
Large-scale process re-engineering with new Fiori apps
Simplified invoice and purchase order (PO) matching process, with the steps involved reduced from 18 to four
50% improvement in re-processing of bank statements

Tangible value

57%

BETTER PLANNING

Higher efficiency in daily material requirements planning

55%

FASTER PROCESSING

Faster receipt processing for accounts payable specialists

47%

MORE EFFECTIVENESS

Greater effectiveness in collections processing

What the client says

With this latest SAP S/4HANA project, TCS once again brought its technical leadership to successfully complete a hugely complex conversion and financial migration—on time and on budget. With this new foundation now in place, Lexmark can continue the next phase of our SAP modernization roadmap to deliver continuous innovations.

Yves Gautier
Director Enterprise Business Solutions, Lexmark

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