TCS Sponsored Breakout Session
Intelligent Airport Operations powered by Gen AI with United Airlines
Speaker: Rob Bence, Director – Digital Technology, Airports at United Airlines
United Airlines, driven by their mission to “connect people and unite the world” as a global airline, has adopted cutting-edge technologies like digital twins to enhance operational efficiency and generative AI for a contextual, personalized day-of-travel engagement during travel disruptions. The strategic use of generative AI, offering real-time customer empowerment and engagement, is revolutionary. In this session, hear how United, in collaboration with Tata Consultancy Services (TCS), introduced a TCS Aviana-powered digital twin that swiftly detects and alerts on operational discrepancies, ensuring on-time flight departures. Discover how such pragmatic innovations are set to refine airport operations and elevate customer experiences.