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According to the report for Systems Integrators/BPO, “TCS has industry-specific proprietary assets, solutions, and frameworks, which help support a wide variety of clients, industry use cases and unique challenges”.
HANNOVER | MUMBAI, April 1, 2025: Tata Consultancy Services (TCS) has been positioned as a Leader in two industry analyst reports: IDC MarketScape: Worldwide Aftermarket Service Life-Cycle Management (SLM) Strategic Consulting and IDC MarketScape: Worldwide Aftermarket Service Life-Cycle Management Systems Integrators/Business Process Outsourcing (BPO).
The report on Strategic Consulting said, “TCS has a track record of supporting the aftermarket in end-to-end strategy transformation. TCS has a wide breadth of functionality within the aftermarket and has helped clients across industries transform business models, improve the efficiency of service processes, and meet end customers’ support expectations.”
Highlighting TCS’ key strengths, the report on Systems Integrators/BPO said, “TCS has industry-specific proprietary assets, solutions, and frameworks, which help support a wide variety of client and industry use cases and unique challenges. TCS focuses on aligning with its clients to support shifts in business models within industry and ensuring the company can leverage its domain knowledge, technology assets, and functional practices to drive transformation within its client relationships.”
“As industries embrace service-led business models, TCS enables manufacturers to build future-ready aftermarket capabilities through innovation and digital transformation. Our SLM strategic consulting, systems integration, and business process outsourcing services strengthen service value chains, optimize asset uptime, and enhance customer experiences. By harnessing AI and Gen AI, we improve predictive maintenance, automate workflows, and drive new revenue streams. We believe this IDC MarketScape recognition reaffirms TCS’ leadership in aftermarket service transformation,” said Anupam Singhal, President – Manufacturing, TCS.
TCS has a comprehensive suite of services and offerings for the aftermarket, and leverages location-independent agile delivery to meet changing client demands and goals. TCS’ industry-specific solutions, frameworks, and proprietary assets help customers achieve superior business outcomes.
Additionally, TCS offers strategic consulting services, system integration and BPO services in the aftermarket service operations. Offerings cover the end-to-end service life-cycle and aftermarket operations such as customer relationship management, dealer or channel management, contract management systems, advanced service planning and scheduling management, field service management, warranty transformation, enterprise mobility technology, cloud technology, and more.
“The aftermarket has evolved from a cost center to a revenue driver, demanding exceptional service outcomes. As customer expectations rise, merely meeting SLAs is no longer sufficient,” said Aly Pinder, Research Vice President, Aftermarket Services Strategies, IDC. “TCS has the domain knowledge and breadth of services to support the complex needs of a changing landscape. TCS has an established culture of innovation and has worked with its broad set of clients to continuously improve within the aftermarket to meet the needs of the end customer.”
About IDC MarketScape
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.
About Tata Consultancy Services (TCS)
Tata Consultancy Services is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 56 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location-independent Agile™ delivery model, recognized as a benchmark of excellence in software development.
A part of the Tata group, India's largest multinational business group, TCS has over 601,000 of the world’s best-trained consultants in 55 countries. The company generated consolidated revenues of $29 billion in the fiscal year ended March 31, 2024, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index. For more information, visit www.tcs.com.
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