Engineering experiences for CSPs and beyond
An insights-led personalization and innovation platform
TCS HOBSTM
To drive experience-centricity, enterprises need to constantly innovate and leverage insights
TCS HOBS™ is a cloud-native, catalog-centric platform with composable architecture and insights-led personalization capabilities. It ensures the alignment of business processes across marketing, sales, delivery, and support. Leveraging insights to contextualize interactions, TCS HOBS delivers hyper personalization of products and processes in real time. It offers an AI-enabled architecture with core, industry, and customer-specific capabilities. It also offers plug-and-play business capabilities across subscription, device, and insights, enabling enterprises to incrementally add capabilities as their businesses grow. Built for the telecom OSS(Operations Support Systems)/BSS(Business Support Systems), TCS HOBS has been deployed in multiple subscription-based businesses in the utility, manufacturing, and other industries too.
Highlights
Features
Subscription suite for adaptive customer journeys
Product suite for simplified product bundling
Digital OSS for fulfillment and assurance
Intelligent business assurance to safeguard revenues
OUR SOLUTIONS
A comprehensive suite of capabilities that enables FTTx (Fiber to the X) operators to transition from 'network providers' to 'digital retailers'. It is a digital-first, open, and cloud-native operations and business support systems (OSS/BSS) stack that helps FTTx operators configure and orchestrate customer journeys. They can also leverage marketplace capabilities and enable seamless partner integration to drive accelerated time-to-market.
A cloud-based digital operations support systems (OSS) solution, enabling holistic inventory, network assurance, and fulfilment across telecom and enterprise networks. The solution provides a single pane of glass for all monitoring and management needs across original equipment manufacturers (OEMs), networks, and domains. As a result, network performance and customer experience improve, and operations efforts are reduced.
An integrated offering designed to empower enterprises, improve cash flows, and enhance customer experiences. Using intelligence, we help you prevent revenue leakages and frauds, minimize financial losses, and safeguard revenues.
An integrated offering to optimize the 'ideate-to-retire’ cycle through zero-touch product lifecycle management and product governance and increase revenue opportunities for enterprises with the faster launch of rationalized products and offers.
An integrated offering that infuses the capabilities of the TCS HOBS™ platform and the Salesforce customer engagement layer to drive frictionless sales processes, faster deal closures, and zero-touch deliveries.
A seamless EV charging ecosystem enables enterprises to monetize their EV charging network and deliver an enhanced customer experience across car owners, charging station owners, and other partners. With out-of-the-box features such as mobile app-based reservations, zero-touch operations, real-time billing, and an interactive user rating experience, the solution helps enterprises establish agile and scalable operations.
A unique contextual, intelligence-driven and customizable interface that empowers enterprises to elevate customer experience. TCS HOBS™ for Context-Driven Engagement enables businesses to personalize interactions and enhance service support. It reduces operational costs and accelerates time-to-market.
In focus
Upgrading to next-gen HOBS 8.2 helped improve operational efficiencies.
