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Money Mart’s CIO, Sankha Ghosh, and EVP of Retail Operations, Mark McNally, join TCS’ BFSI Business Unit Head, Anupam Singhal, to recount the journey from digital design audit to reimagining Money Mart’s omni channel experience.
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Money Mart, a leading financial services company in U.S. and Canada, that serves the underbanked and unbanked, quickly pivoted to offer touchless financial transactions to eliminate the need for cash and promote safety among its employees and customers, while also ensuring its customers received support for their immediate financial needs.
Money Mart’s agility was one of many benefits of its newly reimaged technology infrastructure that helped the company enhance its omni channel experience and become a bricks and clicks organization. Other benefits include:
- Real-time business and customer insights from cloud-based, centralized data lake
- Reduction of run-the-business costs from 80% to 40%
- Accelerated mobile app development to enable mobile banking for customers
- Improved identity and access governance with TCS IdentiFence™
Why commercial banks must prioritize CX improvement
The critical role of the Chief Risk Officer in Mergers and Acquisitions
Greenwashing in Financial Services: Why it Matters and What to do
Change and Resilience – Learning from Failures
