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Retail / WHITE PAPER
Ryan McShera
Head, Multichannel Practice, Retail and Consumer Packaged Goods (CPG), North America, TCS
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Reimagining the digital shopping journey from discovery to post-purchase.
The digital shopping journey can be divided into four phases:
Discovery
Product Selection
Purchase
Post-Purchase
Retailers must identify specific areas within each phase to optimize customer experience.
10 Retail Trends in 2025 that will Shape the Future of Shopping
Bringing the glitter back to jewelry retail
Delivering Personalized Digital Experiences with Zero Party Data
The Role of Passkeys in the Pharmacy Retail Sector