Malaysia Airlines transforms IT services
TCS overhauls IT infrastructure with flexible, scalable, and future-ready solution.
2
MINS READ
- Overview Press tab for submenu items
TCS is here to make a difference through technology.
Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.
-
Industries
-
Services
-
Products and Platforms
-
Research & Innovation
Overview
Overview
Overview
Overview
Industries
expand here
Services
expand here
Products and Platforms
expand here
Research & Innovation
expand here
- Overview Press tab for submenu items
We’re in it for good, driving positive change for the benefit of all.
Our expert, committed team put our shared beliefs into action – every day. Together, we combine innovation and collective knowledge to create the extraordinary.
-
About Us
- Overview Press tab for submenu items
Extraordinary expertise leads to remarkable results.
We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.
-
Customer Stories
-
Perspectives
-
Global studies
-
Topics
- Overview Press tab for submenu items
Want to be a global change-maker? Join our team.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
-
India
-
Americas
-
Asia Pacific
-
Europe and UK
-
Middle East and Africa
Overview
Overview
Overview
Overview
Overview
India
expand here
Americas
expand here
Asia Pacific
expand here
Europe and UK
expand here
Middle East and Africa
expand here
- Overview Press tab for submenu items
Find the latest news about TCS in our Newsroom
Get access to a catalog of the latest news stories from across TCS. Discover our press releases, reports, and company announcements.
-
Press releases
Recent Press releases
View all -
News alerts
-
Analyst recognition
Recent recognitions
View all -
Events
-
Media kit
- Overview Press tab for submenu items
TCS works hand in hand with world-leading investors.
Tata Consultancy Services LimitedNSE:TCSINR -
Management Commentary
-
Financials
-
News and Events
-
ESG
-
Resources
Overview
Overview
Overview
Overview
Overview
Management Commentary
expand here
Financials
expand here
News and Events
expand here
ESG
expand here
Resources
expand here
Top Results
Showing
10
01 - 07
You have these already downloaded
We have sent you a copy of the report to your email again.
Services
Cloud
This will open an overlay
Enabling Enterprise Agility & Resilience with a Robust Cloud Strategy
Read how TCS helps enterprises create a unique strategy for their cloud transformation journey, enabling business agility and resilience.
Related Insights
Join us to learn how you can create the factory of the future with our industry copilots and learn about smart factory solutions built on Microsoft Cloud.
Events
04 Apr 2024
Join TCS and Google Cloud thought leaders to learn how data, generative AI, cloud infrastructure, and security reshape the industry landscape.
Events
09 May 2024
Implementing Gen AI and Large Language Models based solutions is complex. Know how our offering can help with successful responsible, ethical AI implementation.
Solution
20 Feb 2024
Industry
Travel and Logistics
This will open an overlay
Data and AI in Travel Industry for a Memorable Passenger Experience
TCS helps create a sustainable travel ecosystem and design hyper-personalized using AI and big data in tourism to make the passenger journey memorable.
Related Insights
TCS’ AI-ML-based solution suite enables digital transformation with digital collaboration through intelligent insights to help improve customer experience.
Solution
29 Jul 2022
Over the last 20 years, TCS has developed technology solutions for Star Alliance, facilitating communication between member airlines and enhancing passenger experience. Learn how.
video
29 Nov 2024
By working with TCS, Travelport, a worldwide travel retail platform, created a better customer experience and transformed sales performance management.
Case Studies
16 Jun 2023
Challenge
Malaysia Airlines was under pressure to stem rising costs and improve customer service.
Increased competition, low margins, spiraling costs, and demand fluctuations were major concerns at Malaysia Airlines. Lack of standardized IT systems, business users, or IT vendors took a toll on their overall efficiency, and often required their employees to spend time and effort on non-core activities.
Operational silos prevented a holistic business view, and affected their ability to improve processes and serve internal customers. The airline also needed to migrate their legacy applications to new age technologies, such as migration of mail infrastructure to Microsoft cloud.
Solution
TCS facilitates IT transformation to provide an integrated service view of operations.
TCS’ proven track record with leading global airlines made us the logical partner choice. Our strong governance and service delivery model focused on outcomes, transparency, transformation, and innovation, and was designed to meet their future business needs.
We leveraged our 5D approach—Define, Design, Develop, Demonstrate, and Deliver—and our proprietary tool, Netasthra, to provide an integrated service view of their IT operations through a unified interface and a single touch-point.
This let us monitor their environment effectively, proactively reducing incidents. Netasthra’s Enterprise Service Management tool provided live data on the status of any issues, tracked changes using a Change Management module, and generated reports on system capacity and utilization.
TCS completed Malaysia Airlines’ IT transformation three months ahead of schedule. We have been providing seamless customer service ever since, consistently achieving and exceeding our service targets.
We executed a comprehensive IT transformation three months before schedule.
What made this happen
- Cloud business applications
- Cloud platform
- Cloud productivity
- Data analytics
- Data platform
- Datacenter
- DevOps
- Security
- Small and midmarket cloud solutions
- Application development
- Application integration
- Collaboration and content
- Enterprise mobility management
- Enterprise resource planning
- Messaging
- Project and portfolio management
- Windows and devices
- Communications
- Adoption and change management
- AI and machine learning on Microsoft Azure
- Analytics on Microsoft Azure
- Calling for Microsoft Teams
- Custom solutions for Microsoft Teams
- Data warehouse migration to Microsoft Azure
- DevOps with GitHub on Microsoft Azure
- Kubernetes on Microsoft Azure
- Linux and open source database migration to Microsoft Azure
- Microsoft Azure VMware solution
- Microsoft Windows Virtual Desktop
- Modernization of web applications to Microsoft Azure
- Modernize endpoints
- Networking services in Microsoft Azure
- SAP on Microsoft Azure
- Teamwork deployment
- Windows Server and SQL Server migration to Microsoft Azure
Related reading
1/4
Microsoft Business Solutions
Cloud
Microsoft Cloud
Scaling Success: Bringing Microsoft 365 Copilot to Enterprises
Case Studies
|
11 Sep 2024
Opens in new tab
2/4
TCS Accelerated Adoption Approach for Microsoft 365 Copilot
Solution
|
09 Jan 2024
Opens in new tab
3/4
Enhancing Microsoft 365 Copilot Capabilities for Better Workplaces
Solution
|
08 Jan 2024
Opens in new tab
4/4
Cloud
How PODS improved productivity with cloud and IT automation
Case Studies
|
05 Jul 2023
Opens in new tab
What’s on your mind?
We’re here to help! Tell us what you’re looking for and we’ll get you connected to the right people.
Looking for something else?
©2024 TATA Consultancy Services Limited
©2024 TATA Consultancy Services Limited
- Privacy Notice
- Cookie Policy
- Disclaimer
- Security Policy
- California Notice at Collection
- Customize Cookies
