Industry
Cloud
Enabling Enterprise Agility & Resilience with a Robust Cloud Strategy
Highlights
- If you are on cloud but it is not helping you innovate, then you are probably not using it to its full advantage. You need an experienced partner to avoid mistakes in your cloud approach.
- Cloud is not just about bringing down costs, it’s also about improving processes and is key to meeting the business goals and purpose of the company.
- TCS has unparalleled experience as a cloud consultant with domain knowledge across all major sectors.
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Awards galore
TCS has won three 2023 Microsoft US Partner of the Year awards for its work supporting Azure.
- Global systems integrator partner of the year
- Industrials and manufacturing partner of the year
- Dynamic 365 sales and marketing partner of the year
TCS had won the Microsoft Supplier of the Year award in 2022.
In addition to these awards, TCS is the global winner of the 2023 Microsoft MVP Industry Solutions Global Systems Integrator Partner of the Year. It was also named a US finalist for Country Partner of the Year, SAP on Azure, and Retail Awards. In these roles, TCS works with Microsoft to make customers in over 14 industries successful on Microsoft Cloud.
In Canada, TCS won the Tech Intensity Impact Award and was one of the finalists for multiple awards.
Value of a learning curve
Cloud usage can be complicated. You are faced with many ways of exploiting the cloud.
Get it wrong and you pay too much. Get it right and you can upgrade your value added and improve revenues. If the cloud is not helping you innovate, then you are likely not using it to its full advantage.
One way of thinking about the cloud is ‘What does the experience of the implementation partner do for your costs?’
There are, we think, two answers to the question.
- First, can your project help you learn about the value added in your existing or proposed new business? A good partner can help with quick innovation.
- Second, can you avoid mistakes in your cloud approach? Can you take advantage of lessons already learned about how to do it right?
You can model the learning that companies have with cloud projects. The results are revealing. Consider an example involving the cost of delivery, with three rates of learning on implementing projects: a one, two and five percent reduction in cost per project. After ten projects, the benefit can be significant, with up to a 40% reduction in project costs. It’s unlikely that individual clients will have had the volume of experience that consultancies have obtained.
Project delivery cost savings based on experience from the execution of similar cloud-based projects.
Improving performance
Experience with Azure is not just about driving down costs.
It’s also about improving processes. Plus, it is key to help meet the business goals and purpose of the company. Azure can enable the changing of business models and increased value added, the introduction of new marketing approaches, tighter integration with suppliers and retailers, and faster implementation times.
The following chart summarizes the Capabilities Maturity Model stages used for guiding improvement in performance and processes. TCS helps its customers improve its Azure maturity.
The five levels of Azure maturity.
The TCS experience
Five industry examples that illustrate the type of benefits Azure can provide.
Pharma: Clinical data collection and analysis is a critical part of the drug approval process. A pharma vendor wanted to create an AI-based analytical platform. It used Microsoft’s Intelligent Data Platform with data storage in Azure Data Lake. Other tools included Azure Synapse Analytics, Azure Databricks and Data Factory, Azure Active Directory, Purview, Azure Kubernetes Service, and Power BI visualization. The overall system reduced manual intervention by 90%. More importantly, it reduced medical reviewer time by 90%.
One of the most exciting results was that the system could be reapplied in future clinical trials. And it reduced drug development time by a year, leading to a multi-billion-dollar benefit.
“Now that we have [our AI solution], I can imagine that our fragmented infrastructure might organically merge into a cohesive technology platform. This means we can focus on complex data rather than on complex technology,” said the company’s Vice President, Head of Clinical Data Sciences and Analytics.
Manufacturing: Large manufacturers can also benefit from Azure. A company with over 250 factories suffered from poor real-time production data, bad diagnostics analytics, and trend analysis. Inadequate failure analysis meant poor capacity utilization and inefficient shift data handovers.
The solution involved the Generic Digital Operating System. It provided a more digitized operation, more use of IoT, cloud and augmented reality. Microsoft solutions included Microsoft IoT Runtime, OPC Publisher, Edge SQL and multiple modules from the Microsoft Edge/HCI stack.
The benefits included data processing based upon criticality and latency, an abstraction layer that integrated older standards, an overall information modeling approach, integration with a corporate data lake, both real-time and batch processing for better decision making, support for advanced analytics, modelling and real time inferencing.
Retail: A large retail client with over 8,000 stores completed almost a billion transactions a year. On average, it services eight million customers per day. Its migration to Azure enabled it to manage 40,000 transactions per second.
TCS helped this client improve its data management by enabling it to manage data across multiple stakeholders, customers, and suppliers. The client’s previous siloed approach separated the technologies of storage, processing, and delivery. It now uses Azure Databricks and Azure Synapse Analytics, Azured Data Lake Storage and Azure SQL Database. It uses Azure Cosmo DB for managing microservices that have sped up dispensation and the data warehouse.
The net result is faster transactions that can support the internal staff at retailers and service centers in minutes, not days. Democratizing of the business analytics via dashboards and Power BI also makes data available when needed throughout the organization. This type of capability is important for its current and growing role of being an advisor to customers and stakeholders.
Real estate: Often, legacy code affects business success. A realty major replaced its old systems with a move to Azure Event Grid. This new capability avoided loss of customers, upped repurchase rates, and minimized software delays and feature launches. With more than 30,000 customers, the company has experienced major and positive outcomes. Three highlights include:
- 60% fewer support tickets
- 35% higher occupancy
- 45% increase in sales conversions
Financial services: A global financial services client migrated more than 1,000 applications to the Azure environment in just six months. The benefits were significant:
- Big savings. $600,000 in 2022 and $1 million in 2023 projected.
- A 50% reduction in operational costs from migration to the cloud.
- Improved compliance with the client’s Governance and Security Model.
Partnering Microsoft
TCS is frequently a launch partner for new Microsoft product launches.
In addition, most TCS off-the-shelf and framework solutions work with Microsoft Cloud.
“We are proud to once again be recognized as Microsoft Partner of the Year as the industry-led global systems integrator of choice and leading transformation partner,” said Siva Ganesan, Global Head, Microsoft Business Unit (MBU), TCS. “Now into our third year, our dedicated MBU delivers innovation through the combined forces of TCS’ industry-aligned consulting experience and Microsoft’s leading technology to build greater futures through innovation, purpose, and collective knowledge.”
