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Vodafone UK and TCS’ partnership redefines technology's role in business, celebrating a decade of service excellence and operational transformation.
For over a decade, Vodafone UK has worked with TCS to transform their IT operations, focusing on modernization, efficiency, and security to deliver sustainable business value for all stakeholders.
TCS has enabled innovative solutions, particularly in automation and observability, to enhance transparency and agility, and significantly reduce operational costs.
Key initiatives like the Windows obsolescence management and identity and access management (IAM) programs fortified Vodafone’s security posture, while streamlining their processes. This led to faster and more secure user onboarding experiences.
The Vodafone UK-TCS partnership has delivered impressive results across several key metrics such as:
• Operational excellence: Reduced end-of-life servers by 14%, improving overall IT efficiency and reducing risks associated with outdated technologies.
• User access management: Achieved 40% improvement in onboarding processes.
• Significant reduction in mean time to repair (MTTR): Enabled a 60% reduction in MTTR, improving system reliability and reducing downtime, both of which are critical to maintain customer service quality.
• Robust cybersecurity measures: Strengthened cybersecurity measures and mitigated vulnerabilities, while strengthening the overall security posture of Vodafone UK.
Vodafone UK’s Geoff Trill, Head - IT Operations (Engineering), Ravikumar Hanumanthaiah, Head - Converged Operations, Sanjay Apte, Head -Infrastructure, Security, and Risk, and TCS’ Srinivas Vijaya Bogadapati, Head - CMI (UK and Europe), talk about how a strategic collaboration with TCS drives transformation and innovation at Vodafone UK.
