Industry
Education
Digitizing education for blended and immersive learning experiences
HIGHLIGHTS
- A dramatic surge in online and hybrid classrooms, the increased demand for personalized learning, and educational institutions wanting to expand into global markets are driving the need to digitalize the student lifecycle.
- TCS offers Student Lifecycle Management as a Service, enabling digitalization across the student lifecycle, from admission to campus life, placement, and alumni engagement.
- The service facilitates real-time decision-making for higher education admissions, reduces costs, and helps manage resources.
Overview
Educational institutions are embracing new operating models due to several factors.
The most prominent among these factors are the need to adapt to the changing demands of the job market and the increasing availability of digital technologies. Additionally, educational institutions need to be more efficient and effective in managing their resources.
The COVID-19 pandemic accelerated the shift toward remote and hybrid learning models, leading many institutions to rethink their traditional approaches to education. In response, several institutions are adopting new pedagogical approaches and digital tools to support hybrid and remote learning models. They are combining online and in-person instruction to create more flexible, personalized, and engaging learning experiences for their students.
However, the following constraints pose challenges for educational institutions in meeting the high demand for a personalized, hybrid mode of education:
Increase in the cost of managing processes across the student lifecycle
Growing dissatisfaction among students and staff due to poor user experience
Information siloes across member institutions
Technical debt due to legacy custom-built systems
Non-standardized processes and procedures across member institutions
The new age of hybrid learning requires digital transformation to manage student lifecycles.
Solution
TCS Student Lifecycle Management as a Service aims to enhance students’ experience.
The offering provides comprehensive services to educational institutions, addresses accrued technical debts, and unlocks efficiencies through process improvements. It covers every aspect of the student journey, from admission to campus life, placement, and alumni engagement. It also provides advisory, enablement, and optimization services across all student lifecycle stages.
As part of advisory services, TCS conducts thorough research and analysis of the current ways of working, reviews the legacy and recent technology investments, and identifies the areas for improvement. Subsequently, the service offers a comprehensive roadmap with a detailed view of the envisaged return on investment upon adopting the proposed roadmap.
The comprehensive roadmap enablement services include end-to-end design of the target state architecture, replacement of legacy systems with alternate custom-developed applications, and implementation of right-fit commercial-off-the-shelf products. Additionally, the service ensures the integration of various applications and products across the ecosystem for seamless operations.
Student lifecycle management as a service offers the following:
Technology reviews to assess the suitability of existing tools and technologies
Consulting services to review as-is process, application, and technology landscape and provide strategic advice along with a roadmap
Modernization or green field implementation of student information systems
Upgrade or implementation of university enterprise resource planning (ERP) to cover finance, human capital management, chart of accounts, and grants management
Further customize off-the-shelf ERP, student information system (SIS), and customer relationship management (CRM) to meet university-specific needs
Support for mergers and acquisitions
Automation of student application and admission for specific programs and courses
Integration with the university ecosystem, including SIS, ERP, CRM, and assessment platforms as well as support and maintenance of the systems
Benefits
TCS Student Lifecycle Management as a Service enables higher education providers to achieve their student success goals.
The offering delivers advisory, enablement, and optimization services across all stages of the student lifecycle, which helps educational providers to:
- Increase enrollment of domestic as well as international students
- Optimize costs and improve efficiency
- Enhance user experience for students and staff
- Standardize processes across member institutes
- Increase the rate of retention of the students
- Improve employability prospects for students
- Increase the efficiency of grant management
- Reduce technical debt through industry-standard, future-proof capabilities
- Facilitate data-driven decision-making
The TCS advantage
Partnering with TCS empowers the higher education sector to transform their engagement with students, teachers, parents, and guardians.
Such collaboration enables a higher education institution to deliver digital experiences, facilitating its journey to becoming a digital university.
Our services are based on industry-leading proprietary business frameworks and methodologies. Our Machine First™ approach and Location Independent AgileTM methodology provide the necessary agility to educational institutions, enabling them to foster a culture of innovation through fail-fast model. We offer:
Solution accelerators: We leverage our strategic partnerships with IT product vendors, cloud service providers, and digital marketers so you can reach your student success goals. Our ready-made solutions and solution accelerators built on top of popular student engagement and advancement products help you accelerate your transformation journey.
Education advisory panel: We provide world-class consulting and advisory services for education institutions across the globe to guide, accelerate, facilitate, and achieve their digital transformation goals.
Functional and technological expertise: We have invested exclusively in creating dedicated practice and center of excellence for all SIS, ERP, and CRM technologies and products. We have certified resources in each of these practices who have successfully delivered a significant number of SIS, ERP, and CRM engagements globally.
Industry alliances: TCS has alliances with leading product vendors in SIS, ERP, CRM, and integration, which can be leveraged for review and proof of concept as necessary.
Deep domain experience: We have significantly invested in iONTM(a strategic business at TCS), which predominantly focuses on building digital technologies to transform the education domain. India’s 95% of high-stake academic assessments are serviced by TCS iONTM.
Investment in education, research, and technology: We are committed to providing students affected by school and university closures with continued access to education. TCS has joined forces with over 180 universities worldwide to form a Co-Innovation Network™ to develop the future of education and research. Our core strengths lie in technology and innovation, which we use to surmount business challenges, offer exponential value to our customers, and lead digital transformations.