Industry
Travel and Logistics
Data and AI in Travel Industry for a Memorable Passenger Experience
Solution
AWS Cloud
Grow, Innovate, and Transform with TCS and AWS Cloud
Highlights
- Star Alliance, with 26 member airlines covering 1,200 airports, aims to provide a comprehensive network that allows members global reach, enabling them to offer seamless travel experiences to customers.
- It wanted to improve operational efficiencies of the IT landscape and also digitally transform its applications to achieve the goal.
- TCS leveraged AWS cloud for cloud migration to align Star Alliance’s IT infrastructure with its business objectives and bolster its digital and technological capabilities to ensure safer travel.
In this article
In this articleinpage
The challenge: Cloud migration
Star Alliance is the world's largest global airline alliance, with 26 member airlines serving over 1,200 airports across 197 countries.
It aims to provide a comprehensive network that allows members global reach, enabling them to provide seamless travel experiences to customers.
To keep pace with the changing industry dynamics Star Alliance was looking to:
Streamline service delivery of application management lifecycle
Reduce provisioning timelines
Ensure disaster recovery for applications and data
Accelerate the development of new features and capabilities for its products
Deliver cutting-edge customer experiences
Star Alliance was not only looking to achieve IT operational efficiencies but also to digitally transform its applications. To improve business resilience, Star Alliance identified over 10 mission-critical applications. Migrating these applications to cloud would enable auto-scaling of storage services according to demand, reduce operational overheads, harness intelligent tiering of data on cloud, and support multiple passenger queries.
The solution: TCS leverages AWS
Star Alliance’s strategic partnership with TCS spans over 15 years. TCS was brought on board to modernize Star Alliance’s growing IT landscape and drive digital innovation
During this partnership journey, TCS and Star Alliance have co-developed several industry-first solutions to enhance customers’ travel experience. With its contextual knowledge and agile methods, TCS designed and developed these solutions and helped achieve significant speed to market.
TCS leveraged AWS cloud for cloud migration to align Star Alliance’s IT infrastructure with its business objectives. TCS adopted native AWS cloud offerings and technologies such as serverless, CICD, containerization, database, open source, and new AI and ML-powered cloud services to enable faster and intelligent cloud storage and application modernization.
With seamless cloud migration, Star Alliance introduced services such as interline flight transfer assistant and instant loyalty miles accrual across member carriers. Amazon Aurora powers Star Alliance’s industry-first baggage tracking application. It processes data from multiple airline baggage systems and offers visible dashboards and centralized reporting to allow airline customer service agents to track bags at airports around the world.
TCS leveraged key cloud storage services such as:
Amazon S3 as the primary data backup location to store PaaS resource access logs, audit logs, and object files
Amazon EBS Volumes as the primary data storage for EC2 instances
Amazon Glacier as a cost-effective storage location, transitioning old data from S3
Amazon RDS for data migrated from on-premise Oracle database
Commvault (third-party tool) to create data backups; snapshots stored in S3 Expedite application deployments by leveraging Amazon Elastic Container Service with AWS Fargate, a serverless compute engine for containers
ScienceLogic (third-party tool) to monitor the overall cloud infrastructure
The benefits: An agile, scalable business
The transition to AWS cloud has armed Star Alliance with the agility and scale to synergize operations across 26 airlines and provide predictable and safer travels.
Star Alliance, on any given day, seamlessly processes almost 750,000 flight redemption requests, tracks 1.2 million bags, and action over 400,000 check-in messages involving two flights or more.
With the move to cloud, Star Alliance is confident that they will be able to quickly introduce new products, especially those that will re-enable travel in a post-COVID world.
Going the extra mile
Besides IT operational efficiencies, Star Alliance also wanted to digitally transform its applications.
To improve business resilience, Star Alliance identified over 10 mission-critical applications for migration to cloud to enable auto-scaling of storage services, reduce operational overheads, and harness intelligent tiering of data on cloud.
Operational efficiencies
what made this happen
TCS’ AI-ML-based solution suite enables digital transformation with digital collaboration through intelligent insights to help improve customer experience.
With SAP S/4HANA and the SAP cloud platform, we enable smart and predictive maintenance and accelerate and de-risk digital transformation programs.
With features like price bundling and marketing, our solution can intuitively customize products and services in the hospitality sector to increase revenue.