A digital ecosystem
Scalable, resilient, and intelligent platforms for insurance and finance
TCS BFSI Platforms
Complexity creates challenges for CX
Complexity impedes the efforts of insurance and financial organizations to provide omnichannel digital journeys that are secure, frictionless, and personalized. This results in challenges such as complaints, non-compliance, fragmented systems, manual processes, and siloed customer information.
TCS BFSI Platforms offers a cloud-native, as-a-service digital ecosystem powered by the TCS BaNCS for Insurance digital core platforms. TCS BFSI Platforms eliminates enterprise complexities to help insurers and financial firms deliver superior customer experience.
Features
Scalable system, powered by TCS BaNCS™
Insights powered by platform analytics
Over 35 million policies covered
360° view of stakeholders across channels
Resilient cloud infrastructure
Highlights
- Simplify multiple core and peripheral systems into one digital ecosystem
- Future-proof your platform with cloud, automation, AI, and agile
- Maximize self-service across channels
- Renew growth with stronger retention rates and increased cross-selling
- Reduce complaint rates and improve customer satisfaction metrics
- Adopt a partnership model that is flexible, reliable, and sustainable for long-term contracts
- Support every event in an insurance policy’s lifecycle with TCS BaNCS for Insurance
our solutions
Reduce enterprise complexity to improve experience and resilience
The life insurance, pension, and annuities industries need to keep up with evolving customer expectations regarding service. But to transform customer experience, insurers and other long-term savings organizations must confront inherent enterprise complexity in products, processes, and legacy IT systems.
TCS BFSI Platform for Life, Pensions, and Annuities is a solution with outcome-driven, end-to-end digital service delivery focusing on customer experience.
Achieve customer-centric retirement services
A shift in customer expectations, commoditization of services, and fee compression challenge the complex, highly regulated retirement industry. System redundancies and architectural silos further impede compliance at a competitive cost and scale. This operational complexity is forcing firms to look for a truly digital retirement recordkeeping platform.
TCS BFSI Platform for US Retirement Services addresses the unique needs of the US market through features such as a simplified IT infrastructure, customer-centric operations, advanced configuration capabilities, and analytical insights, along with a digital web- and app-based front end. Additionally, its reusable, customizable components with APIs allow integration with external ecosystems.
TCS BaNCS for Insurance is an end-to-end core insurance solution spanning life, annuity, pensions, property and casualty, reinsurance, and health insurance, and is designed to support every event in the lifecycle of a policy. The solution services over 30 million life, annuity, and pension policies and 135 million property and casualty policies for customers in UK, Australia, New Zealand, South Africa, Middle East, Hong Kong and India.
The TCS BaNCS Marketplace offers a rich catalog of solutions and APIs from a worldwide ecosystem of solution and technology partners and developers. Organizations can collaborate with marketplace participants and experiment with their offerings in a secure and trusted sandbox environment.
In focus
Highlights
Digital ecosystem
Simplify multiple core and peripheral systems into one digital ecosystem
Cloud platform
Future-proof your platform with cloud, automation, AI, and agile
Self-service
Maximize self-service across channels
Strong growth
Renew growth with stronger retention rates and increased cross-selling
Improve metrics
Reduce complaint rates and improve customer satisfaction metrics
Flexible model
Adopt a partnership model that is flexible, reliable, and sustainable
Simplicity is the key to agility, adaptability, and providing excellent customer experience. That is a hallmark of our platforms' model in the insurance, pensions, and finance segments.
