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Cognitive Business Operations
Unlock Business Agility and Future-ready Operations with TCS
Highlights
- Chief procurement officers (CPOs) today play a central role in maintaining business continuity, building operational resilience, expediting digital transformation, and ensuring risk mitigation.
- TCS provides comprehensive services to build sustainable, resilient, and agile supply chain and procurement operations.
- TCS is helping organizations and CPOs transform their supply chain and procurement functions by leveraging TCS Cognix™-powered AI-driven digital solutions, aided by our unique consultative approach and customer-centricity.
In this article
Overview
Chief procurement officers (CPOs) are looking to build enhanced capabilities to adapt better to volatile market conditions, embrace sustainability initiatives, and drive organization-wide innovation for enhanced value creation.
As strategic business partners, they need to steer their organizations towards operational excellence and mitigate risks, reduce costs, create green, tech-enabled supply chains, and foster diverse supplier networks.
To achieve these imperatives amid today’s ever-evolving business landscape, it is vital for CPOs to supercharge processes by embedding technologies like artificial intelligence (AI), Generative AI (GenAI), and automation across the supply and procurement value chain. TCS helps enterprises build frictionless, transparent supply chain, and procurement operations by leveraging TCS Cognix™, our AI-driven human-machine collaboration suite. TCS Cognix firmly positions CPOs to seamlessly meet market demands and drive transformation at scale by equipping them with contextual knowhow and best-in-class technological capabilities.
Solution
We provide comprehensive services across the supply chain and procurement value chain led by our unique consultative approach.
By combining our expertise in technology and operations and bringing in contextual know-how, proprietary tools and platforms, partner ecosystem, and future-ready talent pool, we help CPOs realize their forward-looking goals.
Our end-to-end supply chain and procurement services include:
Planning: Our holistic planning services, leveraging AI-driven solutions, allow organizations to pre-empt shifting customer demands, heightened competition, and unpredictable global events, by providing key strategic insights to plan their demand and supply procurement, inventory, production and distribution strategies. Our planning services include sales and operations planning support, demand planning and forecasting, inventory planning, new product forecasting, material requirement planning, logistics and freight planning, after-market sales and operations planning, and reporting and analytics solutions like forecast vs actual and forecast bias analysis.
Make-or-buy support: We help organizations make a strategic choice between in-house manufacturing and purchasing from an external supplier by providing key data-driven insights. Our make-or-buy support services include scheduling support encompassing production planning (finite scheduling), rough cut capacity planning and contract manufacturing, and inventory management, including policy setting, distribution planning, optimization, and slow and obsolete inventory analysis. It also includes reporting and analytics services like inventory policy compliance and inventory turns analysis.
Order management and fulfillment: We offer AI-driven end-to-end order management and fulfillment services to equip organizations with the capability to manage the entire inventory and customer orders lifecycle. Our order management and fulfilment services include quote-to-order (configure, price, quote, or CPQ), sales contract management, order-to-bill (capture, allocation, fulfillment, visibility), replenishment and warehouse management. We also provide transportation and logistics support like freight planning and tendering, order management, import-export documentation, fleet management, logistics co-ordination, track and trace, freight audit and payment, and analytics solutions like logistics control tower and network optimization.
After-sales and warranty: We offer comprehensive after-sales and warranty services to organizations by automating key processes like claims and returns. We ensure reliable services post purchase, enhancing product longevity and customer satisfaction. By managing warranty claims smoothly, we help businesses minimize downtime and maintain the integrity of their supply chain operations. Our aftersales and warranty services include claims management, parts management, returns management, field service management, service contract management, warranty management, supplier recovery, and reporting and analytics solutions like spare parts demand forecast vs actual warranty analytics and aftersales performance.
Source to contract: Our source-to-contract (S2C) services enable organizations to streamline and optimize the source-to-contract lifecycle, starting from strategic supplier selection to contract implementation. Our AI-driven digital solutions facilitate cost savings, risk mitigation, improved compliance, and enhanced supplier relationships. Our S2C services include strategic sourcing, supply market and analytics, category management, RFX management, contract management, tail spend management, and analytics solutions for spend, contract, category, tail spend.
Procurement operations: We streamline procurement processes by leveraging technology, data analytics, and process automation tools to boost transparency and accountability. Our procurement operations processes encompass operational procurement (PR to PO management), procurement helpdesk, supplier performance management, catalog management, and analytics solutions for supplier performance, purchase price variance, and payment term.
Master data management services: We provide support and service for master data management for the supply chain and procurement value chain. Our services include product master, material master, vendor master, production process modules, bill of material, receipt asset master, and service master
CPO/CSCO advisory services: Our chief procurement officer (CPO), chief supply chain officer (CSCO) advisory services help supply chain and procurement leaders identify inefficiencies, streamline logistics, improve supplier collaboration to drive operational excellence, and facilitate cost savings through practical and data-driven insights. Our CPO and CSCO advisory services include supply chain benchmarking and simplification, category and spend analytics, procurement and SCM automation and Cognix™ process consulting. Read more
Legal process services: We assist chief legal officers with a wide spectrum of legal operations, including contracts lifecycle management, legal research, matter management and e-discovery. Our solution and delivery teams, comprising qualified legal professionals, experienced researchers, and litigation support experts from a variety of industry sectors, focus on mitigating organizational risk and non-compliance. Read more
ERP-led offerings: We have industry-leading ERP solutions built with our own proprietary platforms and through partnerships with leading platform and technology providers to help CIOs, CPOs and CSCOs with their strategic objectives. Our ERP-led offerings include technology evaluation and selection, ongoing maintenance and support, and process implementation support.
ESG for supply chain and procurement: Our ESG services allow CSOs, CPOs and CSCOs to align services with corporate sustainability goals, demonstrating a commitment to responsible and ethical business conduct. Our ESG services for supply chain and procurement include sustainable supply chain maturity and risk assessment, supplier sustainability scorecards and sustainable spend management, transport and logistics emissions, materials traceability and emissions and supplier engagement and collaboration (primary sustainability data collection).
Benefits
TCS Supply Chain Services help organizations future-proof their supply chain and procurement operations.
TCS’ consulting-led transformation services enable you to:
- Transform your operating model to meet future requirements
- Mitigate supply chain risk and increase resilience through industry best practices
- Enhance visibility and control to drive single source of truth
- Operate at speed while reaping cost benefits
- Optimize spends and leverage real-time data analysis and insights
- Infuse sustainable supply chain and procurement practices
- Improve supplier relationships
The TCS advantage
By partnering with TCS, organizations can re-imagine their supply chain, procurement, and legal operations to become future-ready and deliver significant business outcomes.
Some of the key advantages of partnering with TCS:
- Building greater futures through innovation and collective knowledge: Availability and access to powerful technologies and investments that help clients expand their technology-led innovation to differentiate themselves and drive growth. Our investments in research and newer technologies like GenAI and LLMs (large language models) position us well to partner with clients in their experimentation initiatives.
- Transforming businesses through technology, powered by TCS Cognix: TCS Cognix, our AI-driven human machine collaboration suite, has been a game changer, enabling faster transformations that deliver concrete business benefits within months. It has an ever-expanding library of pre-built digital solutions across the supply chain and procurement value chain that enable plug-and-play transformations.
- Comprehensive suite of services: TCS offers a comprehensive suite of services for the supply and procurement value chain and legal services to help organizations streamline and re-imagine their operations. TCS brings in a unique approach leveraging its consulting, technology and operations expertise, contextual know-how, proprietary tools and platforms, partner ecosystem, and future-ready talent to help organizations realize their strategic goals.
- Supply chain visibility: We specialize in boosting supply chain visibility by integrating advanced technology solutions tailored to specific business needs. Our AI-powered proprietary solutions provide key actionable insights that reduce risks associated with delays, losses, and inefficiencies.
- Agile and future-ready procurement function: We transform traditional procurement processes into agile, responsive systems that adapt quickly to changing market conditions. We achieve this by implementing advanced technologies like AI-driven analytics, which provide real-time insights into supplier performance, risk factors, and market trends. We align to long-term business needs procurement processes that are flexible and capable of responding to disruptions and opportunities alike.
